Europe Arbeitnow ·
full-timeCustomer Care Specialist
Lucis · Paris
Making preventive health the default for every human in Europe The mission At Lucis , we believe healthcare should be preventive, not reactive. We’re building the OS for human longevity to help people add more healthy years to their lives. You can read more about who we are and how we work here . The role Health is complex, personal, and deeply important to our members. As the voice of Lucis clients, you support them throughout their health journey and own member happiness end to end. With rapid member growth, we are hiring our first dedicated Customer Care Team Lead . You will own the member experience end-to-end, stabilize our operational metrics, and build and manage a world-class support team. What you will own Member support: Resolve member and lab partner inquiries via chat, email and phone, with warmth, precision and a sense of urgency. Phone-first when it matters: Pick up the phone whenever a situation calls for a human voice: a delayed result, a stressful moment, a confused member. Know your boundaries: Work hand in hand with our medical team and know exactly when to escalate a health question rather than answer it yourself. Voice of the member: Spot recurring issues and turn them into clear, structured feedback for the product and ops teams. Contribute to projects: Take part in initiatives that improve the member experience, like rebuilding our Help Center, designing proactive care for lab delays, or automating repetitive workflows with AI. About you You’re passionate about the future of human health and want your work to help people stay healthy for longer. You move quickly from idea to execution, take full ownership of what you build, and work best with talented people who care as much as you do. You thrive in fast‑moving environments, learn by doing, and value feedback as a way to continuously improve. You use AI the way others use a calculator: naturally, to go faster and think bigger. You’ll fit in well if Experience: 1+ years in B2C customer care, support, hospitality, or any role where you dealt directly with customers. Strong recent graduates with relevant experience are welcome too. Bilingual: Fluent in both English and French, written and spoken. People-first energy: You bring genuine warmth and empathy to every interaction, and you turn routine support into memorable experiences. Rigorous precision: Exceptional attention to detail, with zero tolerance for misquotes, wrong information or operational errors. In health, accuracy is care. Builder mindset: When something breaks twice, your instinct is to fix the root cause, not just the ticket. Nice to have Support tooling: You've used Intercom or similar support tools. AI automation: You've already used AI tools to automate part of your work. Startup mindset: You thrive in early-stage environments with high autonomy, rapid execution and clear communication. The process Intro call, culture & role fit (20 min) Case study interview (30-60 min) Deep dive and team chat, on-site (2 hours) Reference calls How we work We work together from our Paris hub. We’re passionate about what we’re building and believe the fastest way to create something exceptional is side by side. We’re open to relocation support for the right individuals, and we welcome missionaries who travel to work with us in Paris on a regular basis. Rigor without ego: Audits, science, and code all deserve the same high bar. Radical ownership: Feedback loops are short; everyone contributes to building the best version of Lucis. Velocity over perfection: We ship daily and prefer a good decision today over a perfect one next week. Find Jobs in France on Arbeitnow
| Role | Customer Care Specialist |
|---|---|
| Company | Lucis |
| Location | Paris |
| Type | full-time |
| Compensation | Not disclosed |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4More at Lucis
Other jobs at Lucis
- Customer Care Team Lead · Paris
Explore Related Placements
// similar opportunities
You might also like
Customer Care Team Lead
Lucis
Making preventive health the default for every human in Europe The mission At Lucis , we believe healthcare should be preventive, not reactive. We’re building t...
Customer Support Specialist
Owkin
About us Owkin is an agentic AI company pioneering Biological Artificial Superintelligence to solve problems in biology where human researchers alone have faile...
Growth Operations & Automation Specialist
Pennylane SAS
Why this role exists At Pennylane, Growth Operations is crucial in transforming prospect data and marketing processes into an automated, reliable, and scalable ...
Customer Support Specialist
Mercury
Mercury is building a complete finance stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 300,000 startups and small bus...
Payroll Specialist
Ledger
About Ledger We’re a team of experts pushing the limits of what’s possible, united by our common goal to unlock true freedom through digital ownership, making t...
Learning & Development Specialist - Fraud / Disputes
Mercury
About the Team Transaction Risk Enablement is the shared services function supporting Mercury's Fraud, Disputes, and Risk UX programs. We build the knowledge ba...