Greenhouse ·
full-timePayroll Operations Specialist
Mercury · San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States
Mercury operates within the fintech sector, providing financial services and infrastructure for businesses. As a Payroll Operations Specialist, you will manage the compliance infrastructure that ensures customers' payroll operations remain functional and accurate. Your daily responsibilities will involve overseeing end-to-end operational workflows, including state registrations, employer account maintenance, workers' compensation policy administration, and business filings. You will act as a primary point of contact for government agencies, insurance carriers, and internal teams to resolve account access issues, policy renewals, and registration requirements. This role requires significant research into state and local regulations to ensure continued compliance for a diverse customer base. The position is well-suited for candidates with at least two years of experience in payroll, compliance operations, or insurance administration who possess strong problem-solving skills. You should be comfortable managing high-volume, time-sensitive tasks while maintaining meticulous records. Successful applicants will demonstrate an ability to navigate complex regulatory environments and a proactive approach to improving internal documentation and operational processes.
About the Role & Team The Payroll Operations Specialist supports the compliance infrastructure that keeps our customers’ payroll operations running smoothly. You’ll own operational workflows across state registrations, employer account maintenance, workers’ compensation, business registrations, and related requirements. You’ll work closely with Payroll Operations, Customer Support, Benefit, government agencies, insurance carriers, and external partners to resolve issues and deliver a strong customer experience. What You’ll Do Own end-to-end workflows across assigned areas, including state registrations, employer account maintenance, workers’ compensation, Foreign Qualification (FQAL), Registered Agent Administration (RAA), Statements of Information (SOI), and related requirements. Research state and local requirements and determine the steps needed to establish and maintain employer accounts, business registrations, and coverage. Work directly with government agencies, insurance carriers, brokers, and third-party partners to establish accounts, obtain information, and resolve issues. Manage account, registration, and policy lifecycle changes, including registrations, updates, state additions, renewals, audits, transfers, and closures. Investigate and resolve registration, account access, policy, coverage, and other operational issues. Maintain accurate customer records, credentials, documentation, deadlines, and status tracking. Communicate requirements, blockers, timelines, and next steps clearly to customers and internal partners. Identify recurring issues and improve processes, documentation, controls, and automation. Manage a high-volume workload while prioritizing time-sensitive and high-risk work. Support other Payroll Operations initiatives and duties as business and team needs evolve. What We’re Looking For 2+ years of experience in payroll operations, state or business registrations, workers’ compensation, insurance operations, compliance operations, or a related field. Strong ownership and ability to manage work from intake through resolution with limited oversight. Strong research and problem-solving skills, including navigating unfamiliar state requirements, agency websites, and carrier systems. Excellent attention to detail with the ability to manage multiple deadlines and workflows. Strong written and verbal communication skills with a customer-focused approach. Comfortable working directly with government agencies, carriers, vendors, and cross-functional partners. Curiosity and willingness to develop deep subject-matter expertise. You May Be a Great Fit If You Have Experience with multi-state employer or business registrations and account maintenance. Experience with workers’ compensation policy administration, renewals, audits, or carrier relationships. Experience with FQAL, RAA, SOI, or other business compliance filings. Experience in payroll, fintech, PEO, benefits, insurance, or another high-growth operational environment. Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. #LI-JD1 Total Rewards The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following : US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $85,500 — $96,200 USD US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $77,000 — $86,600 USD Canadian employees (any location): $80,800 — $90,900 CAD
| Role | Payroll Operations Specialist |
|---|---|
| Company | Mercury |
| Location | San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States |
| Type | internship |
| Compensation | Not disclosed |
| Posted | 2026-09-30 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Payroll Operations Specialist at Mercury: frequently asked questions
- What is the salary for this role?
- Mercury has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Payroll Operations Specialist position remote, hybrid or onsite?
- The listing marks this role as remote, with San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States as the location.
- What is the application deadline?
- Mercury has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Payroll Operations Specialist role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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