Europe Arbeitnow ·
full-timeService Delivery Lead
Plentific · London Office
About Us At Plentific, we’re redefining property management in real time. Our mission, is to lead real estate through the transformative journey into “The World of Now,” enabling us to empower property professionals through our innovative, cloud-based platform. We harness cutting-edge technology and data-driven insights to streamline operations for landlords, letting agents, and property managers—enabling them to optimize maintenance, manage repairs, and make informed decisions instantly. Our platform is designed to create seamless, real-time workflows that transform traditional property management into a dynamic, digital experience. Backed by a world-class group of investors—including Noa, Highland Europe, Brookfields, Mubadala, RXR Digital Ventures, and Target Global—Plentific is at the forefront of the proptech revolution. Headquartered in London with a global outlook, we’re continually expanding our reach and impact. We’re looking for forward-thinking, passionate professionals who are ready to contribute to our mission and drive industry innovation. If you’re excited about making an immediate impact and shaping the future of property management, explore career opportunities with us at Plentific. The Role As a Senior Delivery Lead, you will oversee complex, multi-workstream onboarding programmes for Plentific’s largest strategic clients. You will be accountable for the successful delivery of end-to-end client onboarding activity - from discovery and integration through training, go-live, and early adoption. Beyond onboarding, you’ll support the long-term success of strategic accounts, ensuring strong engagement, measurable value, and operational alignment. As the orchestrator between client stakeholders and Plentific’s cross-functional teams, you will bring structure, governance, and clarity to every stage of the customer lifecycle. This role is ideal for someone who is highly organised, delivery-focused, and confident operating in fast-paced, matrixed environments. You will blend programme leadership with consultative engagement, operational discipline, and a passion for solving real customer challenges. Responsibilities Lead Strategic Onboarding Programmes Own the delivery of complex onboarding engagements for strategic accounts: discovery, solution design, integrations, configuration, data, training, and go-live. Establish and maintain programme governance: delivery plans, RAID logs, status reporting, steering meetings, stakeholder alignment. Facilitate workshops for process mapping, solution design, system configuration, and integrations. Manage risks, dependencies, timelines, and cross-functional communication with precision. Drive Value, Adoption & Early Success Guide clients through the first 3–6 months post-go-live, ensuring strong adoption and measurable operational improvements. Track key onboarding, usage, and value KPIs - intervening early when trends decline or risks emerge. Provide training to client teams on relevant Plentific workflows and modules. Ensure the client’s operating model, workflows, and contractor ecosystem are aligned for long-term success. Act as a Strategic Partner to Clients Build trusted relationships with senior client stakeholders - operational through executive. Consult on best practices around repairs and property management, contractor management, and digital journeys. Identify opportunities for optimisation, workflow improvements, and future product expansion. Ensure Strong Cross-Functional Alignment Work closely with Product, Engineering, Support, Onboarding, and Customer Success to solutionise and address key pain points for the customer. Raise, track, and manage escalations to ensure accountability and timely resolution. Support transitions into Business-as-Usual by providing structured handovers to Customer Success (where required) and Support. Partner with Strategic Account Directors to identify expansion and growth opportunities. Operational & Governance Excellence Maintain accurate documentation across programmes, delivery milestones, integration decisions, and client processes. Run structured governance across strategic accounts where you are accountable for the ongoing success (QBRs, MBRs, working groups, training cadences). Uphold programme standards of quality, communication, and customer experience. Requirements Skills A strong communicator: able to translate technical details into accessible language for different audiences. Highly organised: adept at planning, scheduling, documentation, and programme discipline. Analytical: comfortable reading data, spotting trends, and identifying root causes. Solution-oriented: willing to dive into the product, understand workflows, and creatively solve problems. A trusted advisor: able to influence senior stakeholders and guide clients through change. Calm under pressure: able to manage competing priorities and maintain delivery momentum. Technical and Professional Skills Proven ability to oversee and manag
| Role | Service Delivery Lead |
|---|---|
| Company | Plentific |
| Location | London Office |
| Compensation | Not disclosed |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
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