Company Careers ·
full-timeAssociate Technical Support Engineer
Salesforce · India - Hyderabad
Salesforce is seeking an Associate Technical Support Engineer to join its Global Voice Support team in Hyderabad. This internship role serves as the frontline for international customers, providing technical troubleshooting, feature guidance, and best-practice advice regarding the company's CRM and cloud solutions. Daily responsibilities include managing client inquiries via phone, email, and chat, documenting case interactions, and identifying when issues require escalation to specialized teams. A key component of this position is an automation-first mindset; interns are expected to leverage AI tools to resolve technical challenges efficiently and suggest improvements to existing support workflows. The environment operates on a 24/7 basis, requiring candidates to be flexible with rotating shift assignments. This role is well-suited for individuals with a background in Computer Science or IT who possess strong analytical skills and a genuine passion for customer success. Successful candidates will be highly adaptable, comfortable working in a fast-paced global setting, and eager to learn how AI-driven tools are transforming technical support operations.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. About Futureforce University Recruiting Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Associate Technical Support Engineer — Global Voice Support Team, Cloud Success Location: Hyderabad (Office-based) About the Role Salesforce is looking for an Associate Technical Support Engineer to join our Global Voice Support team within Cloud Success. You'll be the frontline for troubleshooting, feature guidance, and best-practice advice for Salesforce customers around the world. Our environment is fast-paced, client-obsessed, and runs 24/7/365 — so we need someone who stays composed under pressure, brings professionalism to every interaction, and is genuinely energized by helping customers succeed. We're already building an AI-forward support organization. You'll be expected to bring an automation mindset to the role — using AI tools to resolve issues faster, reduce repetitive manual work, and surface insights that help the whole team work smarter, not just harder. Responsibilities Deliver exceptional frontline technical support via phone, email or chat to Salesforce clients globally Advise on best practices across user management, data management, reporting, and dashboards Identify when a case needs escalation to Professional Services or the Account Executive team Track and maintain all client communications and case documentation in Salesforce Follow established support processes while proactively suggesting improvements — especially where AI or automation could reduce resolution time or repetitive effort Work flexibly across any shift in our 24/7 support model — shift assignments may change based on business needs, and willingness to rotate is essential Preferred Qualifications & Skills Bachelor's degree in Computer Science, Information Technology or a related technical field Upto 12 months of experience in Voice support or IT/Product Support operations or a customer handling role Genuine passion for customer experience and customer first mindset Fluent communication in English, both written and verbal Action-oriented, with strong organizational, analytical, and problem-solving skills Curiosity about AI-driven tools and workflows, with an interest in using automation to work smarter and continuously improve support delivery Highly adaptable and a fast learner, comfortable with ambiguity and frequent change Technical aptitude for learning Salesforce Cloud applications and solutions Dependable, self-motivated, and able to work independently Desired (not mandatory) Salesforce ADM 201 and/or ADM 211 certification Experience supporting international clients Multilingual proficiency (German, French, Italian, Spanish, Portuguese, or Dutch) Who You Are Passion: You're driven by customer success, not just ticket closure Beginner's Mind: Always learning, always listening — you approach every interaction with curiosity and a hands-on attitude Urgency: You move fast and drive real business value and results Ohana: A team player people genuinely enjoy working with, with a generous heart Trust: You believe in and live our core values Adaptable: You thrive amid uncertainty and change — including shifting schedules in a 24/7 environment Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application o
| Role | Associate Technical Support Engineer |
|---|---|
| Company | Salesforce |
| Location | India - Hyderabad |
| Type | internship |
| Compensation | Not disclosed |
| Posted | 2026-10-01 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Associate Technical Support Engineer at Salesforce: frequently asked questions
- What is the salary for this role?
- Salesforce has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Associate Technical Support Engineer position remote, hybrid or onsite?
- The listing gives India - Hyderabad as the location and does not state a work mode.
- What is the application deadline?
- Salesforce has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Associate Technical Support Engineer role?
- Use the Apply button on this page. It opens the original listing on salesforce.wd12.myworkdayjobs.com, where you submit your application with the company.
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