Technical Support Engineering

Microsoft is a global technology company that develops software, cloud platforms, hardware and related services used by businesses and consumers worldwide. In the Technical Support Engineering role based in Pune, you would be the first point of contact for customers experiencing issues with Microsoft products such as Windows, Office, Azure or Surface devices. Day‑to‑day work typically involves receiving support tickets or calls, diagnosing problems through remote tools or guided steps, providing clear solutions or work‑arounds, and escalating complex cases to specialized teams when needed. You would also document interactions, update knowledge‑base articles, and follow up to ensure customer satisfaction. The position suits candidates with a solid technical foundation—often a background in computer science, information technology or a related field—who enjoy problem‑solving, can communicate technical concepts in plain language, and are comfortable working in a fast‑paced, customer‑focused environment. Strong analytical skills, patience and a willingness to learn about evolving Microsoft technologies are key attributes for success in this role.