Greenhouse ·
full-timeCustomer Care, Program Manager
Robinhood · Chicago, IL; Denver, CO; Westlake, TX
Robinhood is a financial services company focused on democratizing access to the financial markets. This internship role within the Customer Care, Government Products team involves managing complex, cross-functional programs related to U.S. Treasury-partnered initiatives. The Program Manager acts as the primary point of accountability for contact center obligations, ensuring that operations remain in compliance with regulatory standards set by entities like FINRA and the SEC. Daily responsibilities include overseeing project lifecycles, managing relationships with external financial partners and vendors, and coordinating with internal teams such as Engineering, Legal, and Compliance. The role requires tracking KPIs, managing incident responses, and maintaining rigorous documentation for regulatory audits. This position is well-suited for candidates who possess strong organizational skills, experience with multi-stakeholder program management, and a background in or familiarity with financial services, public-sector fintech, or highly regulated environments. Applicants should be comfortable navigating ambiguity and managing governance structures in a fast-paced setting, as they will be expected to lead initiatives from initial scoping through to execution and ongoing maintenance.
Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Customer Care, Government Products team supports industry-changing products in collaboration with the U.S. Government, expanding financial access for millions of Americans. This role leads end-to-end Customer Care workstream management for Trump Accounts, developed and managed on behalf of the U.S. Department of the Treasury in partnership with BNY. The Program Manager is the single point of accountability for keeping the program's contact center obligations — to BNY, the U.S. Treasury, and Robinhood's own Legal, Compliance, Operations, Finance, Security, and Engineering teams — running on schedule and in good standing. This role is based in our Denver, CO, Westlake, TX, or Chicago, IL office(s), with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you’ll do Lead end-to-end Contact Center program management for complex, cross-functional initiatives — scope, milestones, success metrics, governance structures from kickoff through the program lifetime Partner with Product, Engineering, Legal, Compliance, and Risk to ensure CX initiatives meet regulatory requirements (FINRA, SEC, state securities regulations) Run governance cadences — steering committees, status reporting, executive updates Own risk identification and mitigation, maintaining RAID logs and escalating regulatory/operational/tech risks Manage external vendor and financial-services partner relationships — contract deliverables, SLAs, escalation paths Own change management for production changes — testing, sign-off, rollback plans Support audits, regulatory exams, and inquiries — documentation, stakeholder responses, evidence gathering Build and maintain KPI/metrics reporting for program health, adoption, business outcomes Serve as BNY Contact Center Engagement Owner during Trump Account incidents — single point of contact for RH's CX team, alongside the incident ATC Lead incident management and business continuity for production issues affecting customer-facing brokerage systems Manage the program's U.S. Treasury waiver and compliance commitments — deadline tracking, renewal reporting What you bring Experience managing complex, multi-stakeholder programs with external financial-services partners, vendors, or regulators Familiarity with financial agency relationships, trustee/custodial structures, or public-sector fintech — or comparable experience in a heavily contracted, multi-party environment Incident management and crisis communication experience — formal severity/on-call processes, cross-company coordination Comfort in ambiguity — building governance/SOPs for a first-of-its-kind program vs. an established playbook Excellent written/verbal communication, executive-level reporting for internal and external audiences Compliance-adjacent experience — regulated-data handling, contractual waiver management, third-party vendor governance Cross-functional leadership across Legal, Compliance, Security, Engineering, CX, and BPO oversight Bachelor's degree or equivalent practical experience; PMP or similar a plus What we offer Challenging, high-impact work to grow your career Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents Access to the Robinhood Employee Fund that gives eligible US employees the opportunity to invest in a private employee fund that provides exposure to Robinhood Ventures funds. Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not. Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more Employer-paid life & disability insurance, fertility benefits, and mental health benefits Time off to recharge including company holidays, paid time off, sick time, parental leave, and more! Exceptional office experience with catered
| Role | Customer Care, Program Manager |
|---|---|
| Company | Robinhood |
| Location | Chicago, IL; Denver, CO; Westlake, TX |
| Compensation | Not disclosed |
| Posted | 2026-09-28 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Customer Care, Program Manager at Robinhood: frequently asked questions
- What is the salary for this role?
- Robinhood has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Customer Care, Program Manager position remote, hybrid or onsite?
- The listing gives Chicago, IL; Denver, CO; Westlake, TX as the location and does not state a work mode.
- What is the application deadline?
- Robinhood has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Customer Care, Program Manager role?
- Use the Apply button on this page. It opens the original listing on boards.greenhouse.io, where you submit your application with the company.
More at Robinhood
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- Senior Product Manager, Gold Growth · Menlo Park, CA; New York, NY
- Director Of Partnerships, Robinhood Money · New York, NY
- Chief Compliance Officer, UK · London, UK
Internships at Robinhood
- Data Science Intern (summer 2027) · Menlo Park, CA
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