Greenhouse ·
contractCustomer Experience Associate (3 Month Fixed-term Contract)
Faire · Kitchener-Waterloo, ON
Faire operates a technology‑driven wholesale marketplace that helps independent retailers discover and order products from brands around the world, using data and machine‑learning to streamline the buying process. As a Customer Experience Associate on a three‑month fixed‑term contract, you will be the first point of contact for retailer and brand partners, handling inquiries through phone, email and chat after an initial training period. Day‑to‑day work includes logging interactions in CRM platforms such as Zendesk, Kustomer or Salesforce, troubleshooting order or account issues, and striving to meet response‑time and satisfaction targets while collaborating with teammates to share knowledge. The role follows a hybrid schedule of three days in the Kitchener‑Waterloo office and two days remote, requiring a quiet home office, reliable wired internet, and strong self‑management skills. Successful candidates may be considered for longer contracts based on performance.
About Faire Faire is a technology wholesale platform built on the belief that the future is local. Independent retailers around the globe collectively represent a multi-hundred-billion-dollar wholesale market that has historically been fragmented and offline. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so businesses can grow and local communities can thrive. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours. About this role: As a Customer Experience Associate at Faire, you will play a crucial role in empowering entrepreneurs to realize their dreams. In this dynamic position, you will engage directly with our brand and retailer partners, managing a range of experiences to significantly contribute to their business success. While this role requires individuals to have phone support experience, after completing training, you will have the opportunity to be staffed across various support modalities including phone, chat, or email, as per business requirements. This position is pivotal in delivering outstanding customer service across these channels. In this role, you will be employed on a temporary basis for approximately 90 days, subject to the evolving needs of Faire’s team. Successful candidates may be eligible for longer contract terms in the future. Role Specifications This is a hybrid role with three days/week in office and two days remote. All candidates must be able to accommodate the following: Home Office: Must be in a quiet, enclosed room with a door - preventing any background noise from disrupting the customer experience when on phones. Wifi Speed: Confirmed Wifi Speed of 10Mpbs Ethernet connection preferred to increase network reliability Technical Proficiency: Must possess the technical skills and familiarity with customer support tools necessary to work efficiently in a remote environment, including adherence to Faire’s data privacy and security protocols. Self-Management and Flexibility: Strong self-management skills are essential for maintaining productivity in a remote setting. The role also requires flexibility to occasionally adjust hours for collaboration across different time zones. What you’ll do Provide high-quality, real-time support to customers via phone/email/chat, addressing their questions and concerns promptly and effectively. Use CRM tools (e.g., Zendesk, Kustomer, Salesforce) to manage customer interactions, ensuring all communications are logged and tracked accurately. Work collaboratively with the team to meet and exceed key performance metrics such as response times, customer satisfaction, and issue resolution. Participate in regular training and development sessions to continuously improve your skills and stay updated on Faire's products and policies. Contribute to a team environment that encourages continuous learning, knowledge sharing, and peer support. Qualifications Experience in customer service, preferably in a phone-based support role. Excellent verbal communication skills, with the ability to handle complex interactions professionally and empathetically. Proficiency in using CRM and other customer support tools. Strong problem-solving skills, with the ability to think quickly and provide effective solutions to customer issues. A team player who is adaptable and agile, capable of working in a dynamic, remote environment. Alignment with Faire's core values and a genuine passion for supporting and serving our community. Salary Range Canada: The starting pay for this role is $23.70 CAD per hour. This role will also be eligible for benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future. Hybrid Faire employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting. Why you’ll love working at Faire Move fast: You'll own meaningful problems that serve customers around the globe with the agency to move fast and see your results clearly. Equipped to scale: We invest in what matters, including the latest enterprise AI tools, to help you work smarter and get more out of every day. Best in class: Our team is full of sharp, kind, and generous colleagues who care about t
| Role | Customer Experience Associate (3 Month Fixed-term Contract) |
|---|---|
| Company | Faire |
| Location | Kitchener-Waterloo, ON |
| Type | contract |
| Compensation | Not disclosed |
| Posted | 2026-10-08 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Customer Experience Associate (3 Month Fixed-term Contract) at Faire: frequently asked questions
- What is the salary for this role?
- Faire has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Customer Experience Associate (3 Month Fixed-term Contract) position remote, hybrid or onsite?
- The listing gives Kitchener-Waterloo, ON as the location and does not state a work mode.
- What is the application deadline?
- Faire has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Customer Experience Associate (3 Month Fixed-term Contract) role?
- Use the Apply button on this page. It opens the original listing on boards.greenhouse.io, where you submit your application with the company.
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- Senior Software Engineer - Product Security · Kitchener-Waterloo, ON; Toronto, ON
- Personalization Product Lead · New York City, NY; San Francisco, CA
- Senior HRBP & Strategic Projects Lead · London, UK
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