Company Careers ·
full-timeCustomer Success Manager - Marketing Cloud
Salesforce · India - Mumbai
Salesforce is a global leader in AI-driven CRM solutions, focused on helping businesses manage customer relationships and digital transformation. As a Customer Success Manager specializing in Marketing Cloud, you will serve as a primary point of accountability for high-value clients, ensuring they maximize their return on investment through the Signature Success Plan. Your day-to-day responsibilities involve acting as a trusted advisor and subject matter expert, bridging the gap between business objectives and technical configuration. You will manage stakeholder relationships, coordinate service deliverables, and identify strategic opportunities for platform adoption. The role requires a proactive approach to problem-solving, where you will navigate technical challenges, monitor customer health, and utilize AI-driven tools to automate routine tasks and analyze sentiment. This position is well-suited for experienced professionals with a strong background in marketing technology, strategic account management, and client-facing advisory. Successful candidates will demonstrate an ability to align technical goals with business outcomes, manage complex stakeholder ecosystems, and maintain a focus on long-term customer retention and expansion within the Salesforce ecosystem.
Education
- Level: Bachelor's degree
Key Skills
About the Role Customer Success Manager (CSM) for Marketing Cloud customers, acting as a trusted advisor and single point of accountability for delivering Signature Success Plan value. Responsibilities - Serve as single point of accountability for delivery of Signature deliverables, overall customer experience, renewal and expansion. - Coordinate Signature lifecycle deliverables and ensure value delivery. - Align business and technical stakeholders, prioritize work, and utilize internal resources. - Build and maintain executive‑level relationships, act as trusted advisor, and drive innovation partnerships. - Increase customer engagement, monitor AI‑driven health metrics, and manage risk. - Apply AI literacy, prompt engineering, and AI agents for routine tasks such as meeting summaries and QBR data collection. - Collaborate with team members to solve complex problems and develop strategic success plans.
Skills for this role
Required skills
Also mentioned in the listing
| Role | Customer Success Manager - Marketing Cloud |
|---|---|
| Company | Salesforce |
| Location | India - Mumbai |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-12 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Customer Success Manager - Marketing Cloud at Salesforce: frequently asked questions
- Who can apply for the Customer Success Manager - Marketing Cloud role at Salesforce?
- The listing asks for Bachelor's degree; freshers are welcome.
- What skills does the Customer Success Manager - Marketing Cloud role require?
- The listing highlights Salesforce Marketing Cloud, AI agents, Prompt Engineering, Customer Success Management, Stakeholder Management. Show each of these in a project or past role on your resume.
- What is the salary for this role?
- Salesforce has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Customer Success Manager - Marketing Cloud position remote, hybrid or onsite?
- The listing gives India - Mumbai as the location and does not state a work mode.
- What is the application deadline?
- Salesforce has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Customer Success Manager - Marketing Cloud role?
- Use the Apply button on this page. It opens the original listing on salesforce.wd12.myworkdayjobs.com, where you submit your application with the company.
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0-1 year experience eligible.