Greenhouse ·
full-timeCustomer Success Manager
Netskope · Colombia
Netskope is a company operating in the cloud and AI security sector, providing a platform focused on zero trust architecture and network security. As a Customer Success Manager, you will serve as the primary post-sales point of contact for enterprise clients, ensuring they derive measurable value from the company's security solutions. Your day-to-day responsibilities involve leading onboarding programs, monitoring platform utilization and adoption metrics, and conducting regular business reviews to align technical outcomes with client objectives. You will analyze telemetry data and support trends to proactively identify risks, manage stakeholder relationships, and collaborate with internal teams to drive retention and expansion. This role requires a professional with at least five years of experience in technical account management or customer success, specifically within the cloud security or SASE domain. Candidates must possess strong technical proficiency in information security, the ability to engage effectively with executive leadership, and the flexibility to work within the North American Pacific Standard Time zone. A valid visa for travel to the United States is required for this position.
Education
- Level: Bachelor's degree
- Courses: BSc
Key Skills
Notes
['US travel visa required', '5-10% travel']
Experience required
5-5 years experienceAbout the Role Join Netskope, a leader in modern cloud security, to help enterprise customers achieve measurable business value and security outcomes. Responsibilities Lead post‑sales handoffs, define success criteria, drive onboarding, conduct cadence calls, analyze usage and support data, deliver Quarterly Business Reviews, monitor risk signals and mitigate churn. Requirements 5+ years in Customer Success or Technical Account Management, strong expertise in SSE/SASE, cloud and information security, threat prevention, DLP experience, proven adoption and expansion track record, stakeholder management, excellent organization, English fluency, ability to travel 5-10%. Eligibility Bachelor’s Degree (BSc) preferred; valid US travel visa required.
Skills for this role
Required skills
Also mentioned in the listing
| Role | Customer Success Manager |
|---|---|
| Company | Netskope |
| Location | Colombia |
| Compensation | Not disclosed |
| Posted | 2026-09-24 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4About Netskope
Netskope is a company based in Santa Clara, USA, that provides modern security and networking solutions for the cloud and AI era. The company offers the Netskope One platform, which focuses on security and network convergence through Secure Access Service Edge (SASE) and Security Service Edge (SSE) architectures. Its product portfolio includes tools for web and cloud security, data protection, AI security, and networking, such as Secure SD-WAN and Zero Trust Network Access. Netskope serves a wide range of industries, including financial services, healthcare, manufacturing, retail, and the public sector, helping organizations modernize access, replace traditional VPNs, and secure managed and unmanaged cloud services.
More at Netskope
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