Greenhouse ·
full-timeCustomer Success Manager
Samsara · Remote - US
Samsara operates a Connected Operations Cloud that utilizes Internet of Things data to enhance safety, efficiency, and sustainability for industries such as transportation, manufacturing, and construction. As a Customer Success Manager, you will serve as a long-term partner to a portfolio of 100-200 mid-market accounts, helping them realize measurable business value from the platform. Your daily responsibilities involve guiding customers through product adoption, advising on platform customization, and managing technical integrations. You will act as a bridge between the customer and internal teams, including sales, support, and product development, to troubleshoot challenges and drive account renewals and expansion. This role is well-suited for candidates who possess a strong growth mindset, enjoy solving complex technical problems, and excel at building professional relationships. You should be comfortable working in a fast-paced environment where you will help shape internal playbooks and workflows. The position requires a proactive approach to managing a large portfolio, leveraging AI-powered tools to prioritize tasks, and effectively communicating the value of complex product features to diverse stakeholders.
Education
- Level: Bachelor's degree
Key Skills
About the Role Samsara’s Customer Success team is on the front lines of business value delivery by helping customers adopt our platform, realize measurable business value, and renew and expand with confidence. Responsibilities Manage a portfolio of 100-200 named accounts using AI tooling to prioritize outreach. Work on integrations and technical aspects of the Samsara platform. Collaborate cross‑functionally with Sales, Support, Sales Engineering, and Product. Help shape playbooks, workflows, and AI‑powered motions for the Mid‑Market CS team. Requirements You want to impact industries that run the world. You thrive solving complex problems and have a growth mindset. You are a natural relationship builder and strong communicator. You are eager to shape your own career in a hyper‑growth environment. Eligibility Remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.
Skills for this role
Required skills
Also mentioned in the listing
| Role | Customer Success Manager |
|---|---|
| Company | Samsara |
| Location | Remote - US |
| Compensation | Not disclosed |
| Posted | 2026-09-25 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4More at Samsara
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['US travel visa required', '5-10% travel']