Greenhouse ·
full-timeDigital Sales Advisor
Justworks · Phoenix, Arizona
Justworks provides a platform that simplifies payroll, benefits, HR, compliance, and workforce management for small businesses. As a Digital Sales Advisor, you will serve as a human touchpoint for business owners and administrators who are navigating the company's self-service digital platform. Your day-to-day responsibilities involve engaging with users who have expressed interest in the software, identifying their specific pain points, and providing the guidance necessary to move them forward. This role requires you to act as both a consultant and a closer; you will answer technical questions regarding HR and payroll, configure solutions that fit the client's needs, and manage the sales process through to conversion. You will also be responsible for determining when a lead requires more complex, managed support and facilitating a smooth transition. This position is well-suited for candidates who are comfortable working in a fast-paced, data-driven environment and possess the ability to balance technical problem-solving with proactive sales efforts. You should be adept at handling objections, explaining complex value propositions clearly, and utilizing automation tools to manage customer interactions efficiently.
Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. At Justworks, we help small businesses confidently navigate the complexities of running a business—from payroll and benefits to HR, compliance, and workforce management. More small business owners are beginning their Justworks journey digitally. Many can evaluate and purchase Justworks through Self-Service. Others reach a point where having a knowledgeable person available can make the difference between getting stuck and confidently moving forward. That’s where Digital Sales comes in. The Role As a Digital Sales Advisor , you will work with small business owners and administrators who are already engaging with Justworks digitally and where human guidance can help them take the next step. This is not a traditional lead qualification role, and you won’t spend your day collecting information so someone else can sell to the customer. It also isn’t an order-taking role. You will quickly understand what the customer is trying to accomplish, determine what is preventing them from moving forward, and take action. Sometimes that means answering a benefits or payroll question and helping the customer continue through Self-Service. Sometimes it means helping them compare options, configure the right Justworks solution, and owning the sale through close. And sometimes it means recognizing that the customer’s needs require deeper expertise and making a seamless transition to Managed Sales. Your job is simple: make it easier for small businesses to confidently choose and buy Justworks. Your Success Profile What You Will Work On Engage with small business owners and administrators who have demonstrated interest or intent through the Justworks digital buying experience. Use customer and behavioral signals to prioritize where your time and expertise can have the greatest impact. Quickly understand customer readiness, needs, urgency, and complexity. Conduct focused discovery that gets to the customer’s real question without unnecessarily extending the sales process. Advise customers across common payroll, benefits, HR, compliance, and workforce questions. Help customers understand which Justworks products best fit their needs and identify opportunities to sell the broader platform where appropriate. Explain pricing and value clearly and confidently. Understand the alternatives customers are considering and position Justworks effectively. Handle objections and confidently ask for the business when the customer is ready to buy. Work alongside customers to complete important steps rather than simply giving them another list of things to do. Own appropriate opportunities through conversion and create a smooth transition into onboarding. Resolve discrete questions or blockers and help customers continue through Self-Service when that is the best experience. Recognize when customer complexity warrants Managed Sales and make a seamless, context-rich transition. Recognize when a customer has genuine future potential but isn’t ready to buy today and move them into the appropriate nurture experience. Use AI and automation to prepare for conversations, understand customer context, complete follow-up, and minimize administrative work. Capture clean customer signals and outcomes so we can continuously improve how customers buy Justworks. Share recurring customer questions, objections, and friction with the teams improving our digital and Self-Service experiences. Participate in experiments around customer signals, timing, messaging, sales plays, and workflows—and help us understand what actually improves customer and commercial outcomes. How You Will Do Your Work Be consultative and commercial. You don’t read a script or run every customer through the same discovery process. You listen, diagnose, advise, and sell. Create momentum. Every customer interaction should move the buying journey forward with a clear outcome and next step. Use judgment. You know when to sell, when to solve the immediate problem, when to bring in deeper expertise, and when a customer simply isn’t ready yet. Do the work with the customer. If helping a customer work through a quote, understand a contribution model, complete an application,
| Role | Digital Sales Advisor |
|---|---|
| Company | Justworks |
| Location | Phoenix, Arizona |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-08 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Digital Sales Advisor at Justworks: frequently asked questions
- What is the salary for this role?
- Justworks has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Digital Sales Advisor position remote, hybrid or onsite?
- The listing gives Phoenix, Arizona as the location and does not state a work mode.
- What is the application deadline?
- Justworks has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Digital Sales Advisor role?
- Use the Apply button on this page. It opens the original listing on boards.greenhouse.io, where you submit your application with the company.
More at Justworks
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- Manager, People Systems (workday) · New York, New York
- Staff, Digital Marketing Strategist · New York, New York
- Manager, Sales Development · Phoenix, Arizona
- Marketing Campaign Operations & Automation Manager · New York, New York
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