Greenhouse ·
full-timeEnterprise Customer Success Manager - Boston/new York
Datadog · Boston, Massachusetts, USA; New York, New York, USA
Datadog provides an observability and security platform for cloud applications. As an Enterprise Customer Success Manager, you will serve as a strategic partner to large-scale clients, focusing on relationship management and the delivery of measurable business outcomes. Your day-to-day responsibilities involve orchestrating cross-functional teams, engaging with executive and technical stakeholders, and leading quarterly business reviews to demonstrate the value of the platform. You will analyze usage trends to identify growth opportunities, manage the onboarding process for new enterprise accounts, and align the company's technical offerings with the specific business goals of Fortune 1000 clients. This role requires proactive communication and the ability to translate complex technical use cases into clear value narratives for leadership teams. The position is well-suited for professionals with over three years of experience in customer success or account management within the B2B SaaS sector. Candidates should possess a strong understanding of observability platforms and be comfortable navigating relationships with high-level technical executives, such as VPs of Engineering and CTOs. The role operates within a hybrid work model and requires the ability to travel for customer onsite visits and events.
Education
- Level: Bachelor's degree
Key Skills
Experience required
3-3 years experienceAbout the Role Enterprise Customer Success Manager responsible for driving product attachment, building relationships with strategic customers, advocating for customer needs, and delivering value through Datadog observability platform. Responsibilities Act as strategic partner to customers, orchestrate cross‑functional teams, engage executive and technical stakeholders, lead QBRs and strategic reviews, analyze adoption and usage trends, quantify value, identify gaps, recommend commercial opportunities, position Datadog platform, own onboarding process, collaborate with AEs, SEs, TAM, Product, Support, Enablement and other technical teams. Requirements Minimum 3 years experience in Customer Success or Account Management, experience with Fortune 1000 enterprise accounts, strong communication skills, ability to engage CTOs, VPs, DevOps professionals, background in B2B SaaS, ability to travel for onsite visits, fluent English.
Skills for this role
Required skills
Also mentioned in the listing
| Role | Enterprise Customer Success Manager - Boston/new York |
|---|---|
| Company | Datadog |
| Location | Boston, Massachusetts, USA; New York, New York, USA |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-21 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4About Datadog
Datadog provides a modern monitoring and security platform designed for developers, IT operations teams, and business users operating in the cloud. The company's platform offers a wide range of capabilities, including infrastructure, network, container, and serverless monitoring, as well as application performance monitoring, log management, and cloud security. These tools are utilized by organizations across various industries, such as financial services, healthcare, retail, and technology, to enable digital transformation and drive collaboration across teams. Datadog employs over 8,100 people globally and continues to expand its presence to support customers across diverse markets and regions.
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