SmartRecruiters ·
full-timeManager - Escalations
Swiggy · Bengaluru, in
Swiggy operates a food delivery and on-demand logistics platform that connects users with restaurants and delivery partners across India. The Manager - Escalations role is focused on overseeing the handling of customer complaints and service issues that require higher-level attention. Day-to-day responsibilities likely include monitoring escalation queues, coordinating with frontline support, operations, and restaurant partners to resolve problems quickly, analyzing root causes of recurring issues, and ensuring that service level agreements are met. The role also involves mentoring a team of escalation analysts, preparing reports on escalation trends, and working with product and quality teams to drive process improvements. Candidates suited for this position typically have experience in customer service or support management, strong problem‑solving and communication skills, the ability to lead a team under pressure, and familiarity with metrics‑driven performance improvement in a fast‑paced, technology‑enabled environment.
Education
- Level: Bachelor's degree
| Role | Manager - Escalations |
|---|---|
| Company | Swiggy |
| Location | Bengaluru, in |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-09-30 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Manager - Escalations at Swiggy: frequently asked questions
- Who can apply for the Manager - Escalations role at Swiggy?
- The listing asks for Bachelor's degree; freshers are welcome.
- What is the salary for this role?
- Swiggy has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Manager - Escalations position remote, hybrid or onsite?
- The listing gives Bengaluru, in as the location and does not state a work mode.
- What is the application deadline?
- Swiggy has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Manager - Escalations role?
- Use the Apply button on this page. It opens the original listing on jobs.smartrecruiters.com, where you submit your application with the company.
More at Swiggy
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- City Head · Hyderabad, in
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