Greenhouse ·
full-timeRelationship Manager
Mercury · San Francisco, CA
Mercury is a fintech company that provides banking and financial products to early‑stage startups through partner banks. In this Relationship Manager role you will be the primary point of contact for a portfolio of startup customers, introducing them to Mercury’s core suite and helping them adopt and expand their use of the platform day‑to‑day. You will manage a high‑volume book of accounts, execute engagement playbooks to drive retention and growth, and work closely with founders and their teams to understand needs, resolve issues, and surface upsell opportunities. Collaboration with sales, product and partnerships teams is required to feed customer feedback into product improvements and to coordinate go‑to‑market efforts. The role demands strong communication, process‑driven organization, and the ability to balance automation with a personal touch while operating in a fast‑moving, ambiguous environment. Ideal candidates have two to four years of experience in fintech, customer success, early‑stage banking or startup‑facing account management, are comfortable working with founders, and possess solid documentation and project‑management skills.
About the Role We’re looking for a Relationship Manager to work with some of the most exciting startups in the world. You’ll be part of the team that introduces founders to Mercury, helps them adopt our core financial products, and ensures their first experience with us is seamless and impactful. This role is ideal for someone who thrives in fast-paced, founder-facing environments and wants to grow their career in FinTech Relationship Management. You’ll handle a high-volume book of startups, provide responsive day-to-day support, and partner with senior leaders to identify and nurture accounts as they scale. The ideal candidate is deeply curious and meticulous, and enjoys engaging customers to investigate issues and deliver insights. What You’ll Do Serve as the first relationship contact for startups, ensuring they’re getting the most business value out of Mercury. Build relationships across a startup’s team, helping them grow and scale their business while adopting Mercury’s core suite. Execute playbooks that ensure consistent engagement across a large portfolio of startups, focused on the optimization, retention, and growth of Mercury’s early-stage startup customers Proactively retain, expand, and surface opportunities and high-growth startups across the book of business. Advocate the customer experience by collaborating with cross-functional teams (Sales, Partnerships, Product) to provide feedback and improve the customer’s experience. Identify new business opportunities within existing accounts and drive account growth. What You’ll Bring 2–4 years in FinTech, Customer Success, early-stage banking,* or startup-facing Account Management. Experience working with founders or early-stage teams; comfort with ambiguity and speed. Surgical precision on effectively managing a large book of accounts with automation and playbooks without losing personal touches. Strong communication skills and responsiveness across Slack, email, and ability to in-person events (<20%). A customer-first, process-driven mindset, with an eagerness to grow into deeper RM responsibilities. Operational rigor of strong documentation, proactive communication, and project management. Bonus points if you have your Series 65 license, CFP, or CFA charterholder. *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. #LI-AR2 Total Rewards The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following : US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $119,400 — $134,300 USD
| Role | Relationship Manager |
|---|---|
| Company | Mercury |
| Location | San Francisco, CA |
| Type | internship |
| Compensation | Not disclosed |
| Posted | 2026-09-30 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Relationship Manager at Mercury: frequently asked questions
- What is the salary for this role?
- Mercury has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Relationship Manager position remote, hybrid or onsite?
- The listing gives San Francisco, CA as the location and does not state a work mode.
- What is the application deadline?
- Mercury has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Relationship Manager role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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