Greenhouse ·
full-timeManager, Technical Support (london, United Kingdom)
Figma · London, England
Figma is a collaborative platform that enables teams to brainstorm, prototype, and develop designs in real time. As a Manager for the Technical Quality team in the EMEA region, you will lead and develop a team focused on identifying, investigating, and resolving complex product issues. This role involves setting strategy for the technical support function, hiring and coaching high-performing talent, and establishing scalable processes for bug triage and resolution. You will act as a bridge between the support organization and internal product and engineering teams, using data-driven insights to improve overall product quality. The position requires a balance of technical depth, particularly regarding web technologies and enterprise-level workflows like SSO and SCIM, and strong operational leadership. This role is ideal for an experienced SaaS support leader who thrives in high-growth environments, enjoys building systems from scratch, and is committed to fostering career growth within their team. You will be based in the London hub in a hybrid capacity, working closely with cross-functional partners to ensure a seamless experience for enterprise users.
Education
- Level: Bachelor's degree
Key Skills
Notes
['Hybrid work from London Hub', '4+ years leadership experience required']
Experience required
4-4 years experienceAbout the Role Figma is growing its Product Support organization and seeks a leader to build and lead the Technical Quality function for EMEA, shaping strategy, hiring, and improving product quality. Responsibilities Build and lead the Technical Quality team, set KPIs, design scalable bug triage processes, collaborate with engineering, use analytics to drive improvements, coach and develop team members, support high‑complexity enterprise escalations. Requirements 4+ years leading technical support teams in a SaaS environment, strong debugging skills with JavaScript/TypeScript/HTML/CSS, experience with enterprise features such as SSO, SCIM, provisioning, security, proven cross‑functional collaboration, people management expertise. Eligibility
Skills for this role
Required skills
Also mentioned in the listing
| Role | Manager, Technical Support (london, United Kingdom) |
|---|---|
| Company | Figma |
| Location | London, England |
| Compensation | Not disclosed |
| Posted | 2026-09-15 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Manager, Technical Support (london, United Kingdom) at Figma: frequently asked questions
- Who can apply for the Manager, Technical Support (london, United Kingdom) role at Figma?
- The listing asks for Bachelor's degree; 4-4 years of experience.
- What skills does the Manager, Technical Support (london, United Kingdom) role require?
- The listing highlights JavaScript, TypeScript, HTML, CSS, SaaS, SSO, SCIM, API, debugging. Show each of these in a project or past role on your resume.
- What is the salary for this role?
- Figma has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Manager, Technical Support (london, United Kingdom) position remote, hybrid or onsite?
- The listing marks this role as hybrid, with London, England as the location.
- What is the application deadline?
- Figma has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Manager, Technical Support (london, United Kingdom) role?
- Use the Apply button on this page. It opens the original listing on boards.greenhouse.io, where you submit your application with the company.
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