Company Careers ·
full-timeProduct Management Director
Salesforce · Indiana - Indianapolis
Salesforce is a global leader in AI-powered CRM solutions, focused on driving customer success through integrated technology and data-driven insights. As a Director of Product Management for Implementation Health, you will lead the strategic vision for measuring and improving the health of customer implementations across the entire lifecycle. This role involves developing frameworks that quantify implementation health, integrating data science and machine learning models to provide actionable insights for both human teams and AI agents. You will work within the Customer Success Group, collaborating with engineering, data science, and sales leadership to build scalable capabilities that reduce attrition and foster long-term customer growth. The position requires a candidate with significant experience in enterprise product management who can navigate a matrixed organization, influence executive stakeholders, and translate complex telemetry and user behavior into clear product roadmaps. It is well-suited for a strategic leader who excels at bridging the gap between technical data architecture and customer-facing success strategies to deliver measurable business impact at scale.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Product Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Job Description: Director, Product Management — Implementation Health About the Role Salesforce is redefining how customers gain insight into the health of their Salesforce org, and Implementation Health is at the center of that mission. You will own the strategic vision and execution for how we measure, monitor, and improve the health of customer implementations at scale, across the full customer lifecycle. We are looking for a Director of Product Management to build a foundational capability at the intersection of data science, customer success strategy, and enterprise product management. You'll shape the framework that quantifies implementation health. You'll also capture the context that makes those signals actionable, so humans and agents can work together to assess org health and address customer challenges. By driving proactive engagement, you'll help drive growth and lower attrition across our customer base. About the Team This role sits within our Customer Success Group, partnering closely with Product, Engineering, Data Science, Sales, and Marketing leadership to build best-in-class capabilities. As a trusted advisor, you won't just ship features. You'll shape how Salesforce understands and improves customer success, because implementation health is the leading indicator of retention, expansion, and long-term success. You'll work alongside AI-powered tools and agents that handle repetitive tasks, freeing you to focus on strategy, alignment, and delivering measurable value to every customer on the platform. Your Impact - Responsibilities Success will be measured by how well implementation health capabilities, from data pipelines and model outputs to dashboards and CSM workflows, are delivered on time, at quality, and at scale. Strategic Vision & Roadmap Ownership: Define and drive the multi-year product strategy and roadmap for Implementation Health. This includes frameworks for key health signals, the context around them, and ML-powered insights that let humans and agents surface risk and drive resolution across thousands of implementations. Data, Analytics & ML Leadership: Develop deep expertise in the data architecture and ML models behind health assessment. Partner with T&P, Data Science, and Engineering to improve model accuracy, coverage, and interpretability. Customer Insights at Scale: Translate product usage, support interactions, implementation telemetry, and customer feedback into actionable health metrics for customer-facing and internal success strategies. Executive Influence & Stakeholder Alignment: Drive alignment and investment across Product, Engineering, Data Science, Sales, CSG, and Marketing leadership. Influence without direct authority at the VP/SVP level in a highly matrixed environment. Cross-Functional Execution: Lead cross-functional pods to deliver health capabilities on time and at quality. Data-Driven Culture: Champion data-informed decision-making by embedding health signals and context into human-agent workflows, proactive engagements, QBRs, and renewal motions. Platform Scalability: Scale the framework across Salesforce's growing cloud portfolio, including M&A-integrated products (e.g., Slack, Informatica, Agentforce). Minimum Qualifications Bachelor's degree in Computer Science, Engineering, Business Administration, Information Systems , or a related technical/quantitative field or equivalent practical experience 10+ years of product management experience, including leadership in highly matrixed, cross-functional enterprise environments. Proven expertise in the product area end-to-end at Director level or equivalent. Significant experience with B2B SaaS or enterprise software, delivering products at scale across diverse customer segments. Deep understanding of data analytics, ML model development, and systems integration. Proven ability to operate as both a strategic thinker and an execution driver, comfortable setting a 3-year vision and unblocking a sprint. Track record of driving senior-level alignment and translating complex data and technical concepts into crisp executive narratives. Preferred Qualifications Hands-on familiarity with SQL, Python, or cloud platforms
| Role | Product Management Director |
|---|---|
| Company | Salesforce |
| Location | Indiana - Indianapolis |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-08 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Product Management Director at Salesforce: frequently asked questions
- What is the salary for this role?
- Salesforce has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Product Management Director position remote, hybrid or onsite?
- The listing gives Indiana - Indianapolis as the location and does not state a work mode.
- What is the application deadline?
- Salesforce has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Product Management Director role?
- Use the Apply button on this page. It opens the original listing on salesforce.wd12.myworkdayjobs.com, where you submit your application with the company.
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