Greenhouse ·
full-timeProgram Manager, Safeguards Workforce Operations
Anthropic · San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC
Anthropic is an AI research and development company focused on building reliable, interpretable and steerable artificial‑intelligence systems. The Safeguards Enforcement team works to detect and mitigate misuse of Anthropic’s Claude model, relying on a large human‑review workforce that includes contractors, vendors and business‑process‑outsourcing partners. As a Program Manager for Safeguards Workforce Operations, you will own the end‑to‑end lifecycle of that workforce: onboarding, off‑boarding, device provisioning and access provisioning. The role involves handling inbound requests, translating shifting enforcement priorities into capacity plans, and coordinating with vendor partners to meet those plans. You will partner with IT, security, People Operations and other internal groups to ensure least‑privilege access, regular reviews and consistent standards across scaled human‑review programs. The position blends hands‑on execution with building repeatable processes, requiring the ability to fix broken workflows quickly and to scale them. It suits candidates who have directly managed onboarding and access for contractor or BPO teams, have run or supported large‑scale trust‑and‑safety or content‑moderation operations, and can develop capacity models while navigating fast‑changing priorities.
About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic’s Safeguards Enforcement team detects and mitigates misuse of Claude, and much of that work depends on people: a growing human review workforce made up of full-time staff, contractors, vendors and BPO partners. As that workforce scales across a widening range of harm areas, the programs that bring people in, give them the right access, and roll them off cleanly have to keep pace. As Program Manager for Safeguards Workforce Operations, you’ll own those programs end to end. You’ll run onboarding, offboarding, device provisioning and access provisioning for every worker type we use, working hands-on with the requests themselves while you build the processes that make them repeatable. You’ll partner with Enforcement leads to turn shifting priorities into capacity plans, and carry those plans through with our vendor partners. Because this role supports every Safeguards Enforcement program, you’ll also connect the dots across Anthropic, working with IT, People Operations, Security, Contingent Workforce, Human Data Operations and other teams running scaled human review to streamline practices and keep standards consistent. This is a role for someone who likes fixing broken things at speed. The landscape moves quickly, priorities change often, and the work is an even mix of direct execution and program building. Key responsibilities Own the workforce lifecycle for contractor, vendor and BPO reviewers: onboarding, offboarding, device provisioning and access provisioning Triage and execute inbound requests for new or changing vendor, BPO and contractor capacity Turn ad hoc or broken processes into scalable ones, with clear owners, service levels and a system of record Partner with IT and Security on access governance: least-privilege provisioning, timely revocation and regular access reviews Build and maintain capacity plans with Enforcement leads, translating review demand into workforce needs and adjusting as priorities shift Work with Safeguards vendor management to hold partners accountable to capacity and onboarding commitments Align practices with Human Data Operations and other teams running scaled human review, and help them streamline their own workflows Help define the long-term workforce strategy for Safeguards Enforcement Minimum qualifications Have personally run onboarding, offboarding, access and device provisioning for contractor, vendor or BPO workforces — doing the work, not only overseeing it Have operated scaled human review programs with vendors or BPOs, such as trust & safety, content moderation or data annotation operations Have taken a broken or ad hoc process, made it scalable, and brought other teams along in adopting it Understand the fundamentals of capacity planning: how volume, handle time, quality targets, ramp and attrition turn into workforce needs Exercise sound judgment on access and permissions, and know when to bring in IT or Security Move quickly and stay effective when priorities change and information is incomplete Build alignment through direct partnership with the teams you depend on Preferred qualifications Owned a vendor or BPO relationship directly, including service levels and business reviews Built formal capacity models for review or operations workforces Supported workforces across more than one enforcement or harm area Hands-on experience with device management and identity and access tooling Worked through a period of hypergrowth where programs had to mature alongside the organization The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $245,000 — $285,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply eve
| Role | Program Manager, Safeguards Workforce Operations |
|---|---|
| Company | Anthropic |
| Location | San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC |
| Compensation | Not disclosed |
| Posted | 2026-09-22 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Program Manager, Safeguards Workforce Operations at Anthropic: frequently asked questions
- What is the salary for this role?
- Anthropic has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Program Manager, Safeguards Workforce Operations position remote, hybrid or onsite?
- The listing gives San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC as the location and does not state a work mode.
- What is the application deadline?
- Anthropic has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Program Manager, Safeguards Workforce Operations role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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