Greenhouse ·
full-timeSr. Product & Design Operations Manager
Pagerduty · Atlanta
PagerDuty is a global leader in AI-first digital operations, providing a platform that orchestrates automated workflows and AI agents to help organizations manage and remediate technical issues. As a Senior Product & Design Operations Manager, you will serve as a strategic partner to leadership, essentially building the operating system that governs how the product and design teams plan, prioritize, and release new features. Your day-to-day responsibilities will involve establishing rigorous planning disciplines, creating cross-functional launch mechanisms, and integrating agentic AI tools to streamline workflows. You will act as the primary liaison for the company's AI transformation initiative, managing vendor budgets, tracking key performance indicators like cycle time and launch readiness, and ensuring that R&D work is properly categorized for financial reporting. This role is well-suited for a forward-thinking operator who possesses a strong background in product operations and a working knowledge of design and research practices. The ideal candidate is comfortable navigating complex cross-functional environments, including engineering, finance, and customer success, and has a proven track record of building scalable processes that turn strategic intent into measurable business outcomes.
PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform. PagerDuty is seeking an AI-Forward Sr. Product & Design Operations Manager to join our diverse, customer-focused team! As Product & Design Operations Manager, you will be a strategic partner to Product and Design Leadership, building the operating system that lets both functions plan with rigor, launch with confidence, and improve continuously. In this pivotal role, you will define how product work is scoped, planned, prioritized, tracked, and released — establishing the planning discipline, cross-functional launch mechanisms, and customer feedback loops that turn intent into delivered outcomes. You will partner with Engineering, Finance, and Customer Success to bring structure to how significant changes reach our customers, and you will use agentic tools to build intelligent workflows, and custom AI skills. This is an exciting opportunity to transform how PagerDuty's product organization operates, innovates, and delivers business value in the age of AI. The ideal candidate is a forward-thinking operator with expertise in product operations, working knowledge of design and research practices, and a proven track record of building products and processes for teams. KEY RESPONSIBILITIES Serve as the primary liaison for Product and Design on the Product Development AI Transformation initiative, driving team enablement by building custom Claude skills, and operationalizing AI best-practice workflows across both organizations Define the Product Operations function at PagerDuty — establishing the planning discipline that ensures product work enters execution with clear scope, articulated requirements, defined success metrics, and the data to support prioritization Build cross-functional workflows for launching significant customer-facing changes — coordinating Product, Design, Engineering, Marketing, Support, Legal, and Customer Success through a repeatable readiness process Own the process and evidence trail for capitalizable R&D work in partnership with Finance — establishing clear classification criteria, and making it easy for product and engineering to consistently and defensibly categorize their work Partner with Customer Success on a closed-loop process for product feedback with accountability for capturing clear customer needs and delivering rapid responses and regular updates Automate the operating rhythms of the Product and Design teams, including planning cadence, design sprints, cross-functional workshops, and office hours Lead vendor management, tooling budget oversight, and administration for Product and Design Enable research operations through agentic workflows, including insights management and the mechanisms that make customer research reusable across teams Define, track, and report on key performance indicators for product and design effectiveness — planning accuracy, launch readiness, cycle time, intake responsiveness, and feedback loop speed Create and maintain comprehensive onboarding programs for new Product and Design team members Partner with Product and Design leadership to establish operational vision and strategic priorities, and proactively identify opportunities for operational improvement Foster a collaborative, high-performance culture across Product and Design through team-building initiatives and cross-functional partnerships BASIC QUALIFICATIONS 5+ years of experience in Product Operations, Design Operations, Business Operations, or a similar role Demonstrated experience establishing planning and prioritization processes across a product organization Experience coordinating cross-functional launches or releases involving Engineering, Marketing, Support, and Customer Success Strong project management and organizational skills, with a track record of building processes that run without their author Experience creating and maintaining operational documentation, guidelines, and standards Demonstrated ability to work autonomously and drive initiatives independently across teams you do not own Experience building agentic AI workflows with Claude or similar tools PREFERRED QUALIFICATIONS Experience partnering with Finance on software capitalization, cost classification, or R&D accounting requirements Experience designing customer feedback (“Voice of Customer”) or request in
| Role | Sr. Product & Design Operations Manager |
|---|---|
| Company | Pagerduty |
| Location | Atlanta |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-02 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Sr. Product & Design Operations Manager at Pagerduty: frequently asked questions
- What is the salary for this role?
- Pagerduty has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Sr. Product & Design Operations Manager position remote, hybrid or onsite?
- The listing gives Atlanta as the location and does not state a work mode.
- What is the application deadline?
- Pagerduty has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Sr. Product & Design Operations Manager role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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