Greenhouse ·
full-timeRecruiting Operations And Transformation Lead
Gusto · Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid
Gusto is a company focused on supporting the small business economy by providing integrated payroll, benefits, and HR services. The Recruiting Operations and Transformation Lead role is a strategic position responsible for evolving the company's hiring ecosystem. Day-to-day responsibilities involve analyzing end-to-end candidate and hiring workflows to identify inefficiencies, designing scalable processes using Lean and automation principles, and partnering with People Technology teams to integrate AI-native tools like InviteOS. The lead will oversee the Recruiting Operations and Candidate Experience teams, ensuring operational excellence, compliance, and consistent service levels throughout the recruitment lifecycle. This role requires a candidate who is both execution-oriented and strategic, capable of building business cases for process improvements, managing cross-functional relationships with legal and business leaders, and driving data-informed decisions to meet key performance indicators. It is well-suited for an experienced operations professional with a strong background in recruiting technology, workflow automation, and change management who is comfortable navigating complex, technology-enabled hiring environments.
Education
- Level: Bachelor's degree
Key Skills
About the Role We’re looking for a strategic and execution‑oriented Lead, Recruiting Process Transformation to lead the evolution of our recruiting ecosystem. This leader will identify opportunities to simplify, standardize, and automate recruiting processes while ensuring operational excellence across our Recruiting Operations and Candidate Experience teams. The role reports into the People Operations, Services & Technology (POST) organization and partners with Recruiting, People Tech, Legal, and business leaders to redesign hiring from requisition to offer to onboarding handoff. Responsibilities Lead Recruiting Process Transformation – develop and execute a multi‑year strategy, analyze end‑to‑end hiring workflows, redesign processes using Lean, service design, and automation, consult with technical partners on AI and tooling, build business cases, prioritize initiatives, and track metrics. Drive Technology‑Enabled Improvements – partner with People Technology to implement AI‑native platforms (InviteOS), evaluate workflow automation, AI integrations, and enhancements to Greenhouse, sourcing and scheduling tools. Lead Operational Excellence – provide leadership for Recruiter Operations, ensure accuracy, compliance, service levels, improve throughput and quality, and lead the Candidate Experience team.
Skills for this role
Required skills
Also mentioned in the listing
| Role | Recruiting Operations And Transformation Lead |
|---|---|
| Company | Gusto |
| Location | Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid |
| Type | internship |
| Compensation | Not disclosed |
| Posted | 2026-10-02 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Recruiting Operations And Transformation Lead at Gusto: frequently asked questions
- Who can apply for the Recruiting Operations And Transformation Lead role at Gusto?
- The listing asks for Bachelor's degree; freshers are welcome.
- What skills does the Recruiting Operations And Transformation Lead role require?
- The listing highlights AI, Lean, Service Design, Automation, InviteOS, Greenhouse, Sourcing tools, Scheduling tools. Show each of these in a project or past role on your resume.
- What is the salary for this role?
- Gusto has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Recruiting Operations And Transformation Lead position remote, hybrid or onsite?
- The listing marks this role as hybrid, with Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid as the location.
- What is the application deadline?
- Gusto has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Recruiting Operations And Transformation Lead role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
More at Gusto
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