Senior Customer Engineer, Strategic Pursuits, APAC (based In India)

Cloudflare · Hybrid

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Bangalore / Mumbai What you will do The Strategic Pursuits Customer Engineer (CE) is a trusted technical advisor and strategic partner to a focused portfolio of Cloudflare’s most important accounts. You will work alongside account teams and senior customer stakeholders to understand each organization’s business priorities, technology landscape, and long-term transformation agenda—and translate them into measurable outcomes with Cloudflare. This role combines deep technical credibility with strategic account leadership. You will shape multi-year technical strategy, connect Cloudflare’s platform capabilities to enterprise-wide initiatives, and orchestrate the right Cloudflare resources across sales, product, support, services, and leadership. You will guide customers from discovery and technical validation through adoption, value realization, renewal, and expansion, while building durable relationships across engineering, security, infrastructure, product, and executive teams. Responsibilities Strategic account technical leadership: Own technical relationships and account strategy for a focused portfolio of strategic customers; align architecture and engagement plans to customer priorities and Cloudflare opportunities. Executive and stakeholder partnership: Build trusted relationships with technical and executive leaders; lead strategic discussions, briefings, workshops, and reviews that connect technology decisions to business outcomes. Enterprise architecture and transformation: Design Cloudflare architectures and phased roadmaps for complex environments, identifying cross-platform opportunities and dependencies. Opportunity shaping and technical validation: Lead discovery and technical validation with account teams, including solution narratives, demonstrations, proof-of-concept plans, and resolution of complex objections. Adoption, value realization, and risk: Coordinate internal teams and partners to support deployment, track customer outcomes, and address adoption risks—without replacing implementation owners. Commercial outcomes and expansion: Connect adoption to retention, renewal, and expansion; identify cross-sell opportunities and contribute technical insight to account and commercial planning. Cross-functional orchestration and customer advocacy: Mobilize Cloudflare experts around customer priorities, represent customer needs internally, and share product feedback. AI and workflow improvement: Use AI and internal tools responsibly to improve research, analysis, documentation, and routine work. Enablement and reusable knowledge: Develop and share technical resources, architecture patterns, workshops, and lessons learned for use across strategic accounts. Requirements Significant customer-facing technical experience supporting large, complex enterprise or strategic accounts. Ability to build lasting technical and executive relationships, influence decisions, and coordinate cross-functional teams. Skill in designing and explaining enterprise network, application, and security architectures, including trade-offs and migration considerations. Deep knowledge of Cloudflare’s product suite and the wider security, networking, and cloud landscape. Strong discovery, listening, facilitation, and presentation skills; able to communicate with engineers and C-suite leaders. Understanding of enterprise sales cycles, account planning, SaaS value realization, renewals, and expansio