Senior Customer Reliability Engineer

Tokyodev is a technology-focused firm that builds and operates software platforms for its clients. As a Senior Customer Reliability Engineer, you will be responsible for maintaining the uptime and performance of customer‑facing services. The day‑to‑day work includes designing and implementing monitoring solutions, responding to incidents, performing root‑cause analysis, and collaborating with product and support teams to drive long‑term reliability improvements. You will also mentor junior engineers, develop automation scripts, and work with customers to understand their reliability requirements and translate them into technical solutions. The role suits candidates with several years of experience in site‑reliability or reliability engineering, strong knowledge of cloud infrastructure, scripting languages such as Python or Bash, and proven ability to communicate complex technical issues to both technical and non‑technical stakeholders.