Company Careers ·
full-timeSoftware Support Engineer, Devices Support Engineering Team, Devices Support Engineering
Amazon · Chennai, Tamil Nadu, IND
Amazon's Devices Support Engineering team in Chennai looks for a Software Support Engineer to help keep customer-facing devices running smoothly. The role involves diagnosing and resolving issues reported by users, reproducing problems in lab environments, and scripting fixes or workarounds in modern programming languages. You will collaborate with software developers, hardware engineers, and business stakeholders to understand product behavior, document findings, and communicate solutions. Daily tasks include troubleshooting distributed and enterprise applications, analyzing RESTful web API calls, and debugging UNIX/Linux-based systems while following agile or scrum practices. The position requires at least four years of either software development or technical support experience, comfort with scripting, and a solid grasp of troubleshooting methodologies. Amazon notes its inclusive culture as part of the environment where team members are empowered to deliver results for customers.
Do you like working on products that are used by customers everyday and solve their issues? Do you like working with very smart technical and business people who are at the forefront of defining and inventing - 4+ years of software development, or 4+ years of technical support experience - Experience scripting in modern program languages - Experience troubleshooting and debugging technical systems - Experience in agile/scrum or related collaborative workflow - Experience troubleshooting and documenting findings - Knowledge of distributed applications/enterprise applications - Knowledge of UNIX/Linux operating system - Experience analyzing and troubleshooting RESTful web API calls Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
| Role | Software Support Engineer, Devices Support Engineering Team, Devices Support Engineering |
|---|---|
| Company | Amazon |
| Location | Chennai, Tamil Nadu, IND |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-12 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4About Amazon
Amazon is a company that operates across various industries, focusing on how customers shop, stream, eat, connect, and live. The organization maintains a global workforce that spans from warehouse operations to corporate headquarters. Driven by a culture of customer obsession, the company engages in projects designed to innovate and impact the future. Amazon functions as an equal opportunity employer and maintains operations through its corporate entity, Amazon.com, Inc. and its affiliates.
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