Company Careers ·
full-timeSpecialist, Implementation
Mastercard · Pune
Mastercard is a global technology company in the payments industry that facilitates secure and efficient digital transactions for businesses, governments, and individuals. The Specialist, Implementation role focuses on managing the end-to-end integration of payment products for new and existing customers. Daily responsibilities include acting as the primary technical interface between the client and the company, conducting detailed testing of data elements and network configurations, and managing project timelines to ensure production readiness. The role requires translating complex customer requirements into actionable implementation plans, providing technical consultancy, and delivering training on processing rules and specifications. This position is well-suited for candidates with a strong background in electronic payments, transaction processing, and technical project management. Successful applicants should possess the ability to bridge the gap between technical infrastructure and business needs, demonstrate experience in hardware or software implementation, and maintain clear communication with internal cross-functional teams and external stakeholders. The role involves working as an individual contributor to drive product time-to-market efficiency while serving as a subject matter expert on core and emerging payment services.
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Specialist, Implementation Responsible for all aspects of customer implementation engagements, including consultancy, training, project management, testing, and customized production configurations for existing and new customers • Accountable for integrating new products into the global implementation framework • Partners with GP&S, sales team, Customer Delivery and O&T to customize specific implementation plans while providing technical and product expertise to customers pre and post launch • Takes the lead as the primary interface between the customer and MasterCard during technical implementations where project complexity is tailored to meet unique customer needs Responsibilities • Manages small projects and/or initiatives as an experienced individual contributor with specialized knowledge of the assigned discipline • Guides customers through established processing rules, specifications and required documentation • Conducts detailed testing of data elements, sub elements, network configurations and interfaces; validates all customer test cases to ensure production readiness • Suggests configuration/production setup changes with minimal guidance; identifies potential issues to escalate to leadership • Takes greater lead in the development of products (e.g., analyzes product time-to-market, reduces inefficiencies, identifies areas for improvement) • Provides technical guidance to less experienced team members Experience supporting standard infrastructure design and implementation • Demonstrated understanding of Mastercard's core products and services • Successfully completed detailed testing and implementation of hardware and software elements • Demonstrated understanding of transaction processing • Experience leading customers through trainings and manuals; answers general questions Overview • The Customer Implementation System (CIS) Team works in partnership with the Customer Delivery, Global Products & Services and Account Teams in the NAM region focusing on providing expert consultation, leading implementation and post production project support on all of MasterCard Core and Emerging Products for our existing & new customers in the region • Team members are based throughout NAM region Role • Managing multiple projects and initiatives as a Implementation Project Manager working through standard and complex projects, manage the technical quality of MasterCard's customers and their processor’s transaction processing host interfaces with MasterCard's processing networks • Through discussion with customers, translates the needs into implementation activities, and guides customers with the established implementation procedures, standard specification and required documentation to provide end-to-end project execution throughout processing implementation projects. • Drive customer processing implementation projects of electronic payments processing business activities following the global project coordination methodology • Be the subject matter expert on MasterCard products and services for internal and external customers All About You • Experience with MasterCard services in the past (dual-message/single-message) is a plus • Communicates well and clearly with internal teams & customers both on technical and the business aspects on various levels of engagement through conference calls or emails or face to face meeting • You constantly provide and request input/feedback to make your work more efficient and improve the team's performance & processes overall • You work well with other team members to support our customer during and after implementation • You are highly motivated, enterprising team player • Proficiency in Microsoft Excel, Word, PowerPoint, and MS Project Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
| Role | Specialist, Implementation |
|---|---|
| Company | Mastercard |
| Location | Pune |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-09 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Specialist, Implementation at Mastercard: frequently asked questions
- What is the salary for this role?
- Mastercard has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Specialist, Implementation position remote, hybrid or onsite?
- The listing gives Pune as the location and does not state a work mode.
- What is the application deadline?
- Mastercard has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Specialist, Implementation role?
- Use the Apply button on this page. It opens the original listing on mastercard.wd1.myworkdayjobs.com, where you submit your application with the company.
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