Greenhouse ·
full-timeTechnical Quality Specialist - Figma Weave (singapore)
Figma · Singapore
Figma is a collaborative design platform that enables teams to brainstorm, prototype, and translate designs into code. As a Technical Quality Specialist for Figma Weave, you will join a founding product support team focused on the company's AI-native initiatives. Your daily responsibilities will involve troubleshooting complex technical bugs, diagnosing root causes for customer inquiries, and serving as a primary point of contact for critical issues. You will act as a bridge between the user community and internal engineering and product teams, reporting findings and advocating for quality improvements. Beyond direct support, you will contribute to the development of documentation, training materials, and internal processes to help scale the support function. This role is well-suited for candidates with a background in technical SaaS support or quality assurance who are comfortable navigating ambiguous environments. You should possess strong debugging skills and the ability to translate complex technical concepts for diverse stakeholders. If you are a resilient problem-solver who enjoys working in a fast-paced, collaborative setting to refine product quality, this hybrid position in Singapore offers an opportunity to shape a new support function.
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We're building the next chapter of AI-native craft and creativity - where craft and technology meet. Our unified platform bridges the gap between AI capabilities and human creativity, and lets professional creatives and designers harness the power of the world’s leading AI models without losing precision, expression, or soul. Together, we’re building tools that help people move faster without sacrificing quality, precision, or craft — a platform where AI supports creativity instead of flattening it. As one of our founding Technical Quality Specialists on the Product Support team for Figma Weave, you’ll have the exciting opportunity to help define, build, and elevate this new support function. This team will be responsible for troubleshooting complex bugs and working closely with our internal teams to elevate the Figma Weave experience for all of our customers. You will be delivering the kind of experiences that build trust throughout the Figma community, from customers to key internal partners, such as Product and Engineering. We are looking for a Technical Quality Specialist who is an advocate for quality improvements that enable great end-to-end experiences for the people and businesses using Figma Weave. An ideal candidate will have a background with strong testing experience, be comfortable collaborating when priorities move quickly and the path forward is often ambiguous, while demonstrating leadership, technical competence, and a passion for quality. This is a full time hybrid role based out of our Singapore hub. What you’ll do at Figma Weave: Develop expertise in Figma Weave’s products and the journey of our customers—from Product Designers to Developers—to accurately diagnose sophisticated bugs Interact with Figma Weave customers daily via email and the forum, taking ownership over complex problems Troubleshoot complex customer inquiries to identify root causes, effectively communicate, and report bugs to our Engineering teams Serve as the designated point of contact for critical technical issues raised by customers and internal teams, proactively engaging partners like Engineering and Product, and owning customer communication through to resolution Make recommendations for tooling and process improvements that help the team better manage and diagnose bugs within Figma Weave Work with the Product Support Learning and Performance team as a subject matter expert to develop documentation and training materials for future Technical Quality Specialists Act as the voice of the customer by identifying trends and communicating insights to partners across Product and Engineering to advocate for bug fixes, process improvements, and feature enhancements to Figma Weave Keep the broader Product Support team up to date on current high-priority bugs and fixes that have been implemented in Figma Weave We’d love to hear from you if you have: 2+ years of experience working in a QA or Support environment for a technical SaaS product Troubleshooting and debugging experience across multiple platforms Consultative communication skills with the ability to tailor a message for your audience - translating complex technical concepts into concise explanations for both technical and non-technical stakeholders Resilience and adaptability—you’re motivated by experimenting, building, and working across teams, and are confident navigating times of change and ambiguity Japanese a plus, but not essential At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodatio
| Role | Technical Quality Specialist - Figma Weave (singapore) |
|---|---|
| Company | Figma |
| Location | Singapore |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-25 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Technical Quality Specialist - Figma Weave (singapore) at Figma: frequently asked questions
- What is the salary for this role?
- Figma has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Technical Quality Specialist - Figma Weave (singapore) position remote, hybrid or onsite?
- The listing gives Singapore as the location and does not state a work mode.
- What is the application deadline?
- Figma has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Technical Quality Specialist - Figma Weave (singapore) role?
- Use the Apply button on this page. It opens the original listing on boards.greenhouse.io, where you submit your application with the company.
More at Figma
Other jobs at Figma
- Business Systems Architect · San Francisco, CA • New York, NY • United States
- Product Designer, Core Experience · San Francisco, CA • New York, NY • United States
- Manager, Customer Enablement - Figma Weave (new York, United States) · New York, NY
- Senior Onboarding Manager, Customer Experience · Tokyo, Japan
- Technical Support Engineer (bengaluru, India) · Bengaluru
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