Greenhouse ·
full-timeClient Success Manager (enterprise)
Affirm · Remote Canada
Affirm is a financial technology company that offers buy‑now‑pay‑later services, allowing consumers to split purchases into installments without hidden fees or compounding interest. The Revenue team focuses on growing merchant partnerships across online, in‑store, telesales and the Affirm app, handling onboarding, relationship management and performance optimization. As a Client Success Manager for enterprise Canadian merchants, you will own a portfolio of large partners, shaping multi‑year joint roadmaps and influencing senior stakeholders on both sides. Day‑to‑day responsibilities include developing detailed account plans, leading contract and pricing negotiations, analyzing partner performance to drive adoption and expansion, and coordinating cross‑functional teams such as Product, Technical, Credit, Analytics, Marketing and Risk to execute initiatives. You will also monitor customer health to ensure satisfaction, retention and consistent business outcomes. The role suits candidates with seven or more years of B2B client‑facing experience, preferably in tech or fintech, strong relationship‑building and communication skills, analytical ability, and comfort with Salesforce, BI tools and AI; bilingual French‑English is advantageous.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. About the Revenue team The Revenue team drives Affirm’s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through Affirm’s products. About the Role Affirm is building the next generation of honest, transparent financial products—and partnering with leading merchants globally to drive responsible growth. In this role, you’ll have meaningful ownership, high visibility, and the opportunity to shape how Affirm scales internationally through our large relationships in Canada. We are looking for a highly strategic, hands-on strategic Client Succes Manager to own and grow a portfolio of our large Canadian merchants. This role sits at the center of commercial strategy and execution—shaping multi-year joint roadmaps, influencing senior stakeholders, and orchestrating cross-functional teams to deliver on key success metrics and goals. You’ll operate as the quarterback for your accounts: setting the strategy, driving rigorous account planning, and ensuring day-to-day execution lands on time and against KPI targets. What You’ll Do Own and lead Affirm’s large Canadian partner relationships, driving growth and long-term strategy across multiple business units. Define and drive the strategic vision for each relationship—aligning joint priorities to Affirm’s broader goals and influencing senior stakeholders on both sides. Develop sophisticated account plans - build and execute multi-year growth roadmaps spanning product integrations, co-marketing initiatives, and go-to-market expansions Lead complex commercial negotiations, including contracts, pricing, renewal strategy, and expansion opportunities. Analyze partner performance and recommend programs to increase adoption, improve performance, and expand into new use cases. Orchestrate cross-functional execution across Product, Technical, Credit, Analytics, Marketing, Risk, and other internal stakeholders to deliver partner initiatives and business results. Manage customer health to ensure strong satisfaction, long-term retention, and consistent business outcomes. What We Look For 7+ years of B2B client-facing experience; preferably in a tech or fintech environment. Excellent customer relationship management skills with the ability to lead and grow complex, strategic partnerships at the executive level. Experience in driving and managing cross-functional, multi-stakeholder initiatives with high attention to detail. Strong written and verbal communication (e.g. proposals, memos, e-mails, presenting); concise, structured, and credible with the ability to influence senior stakeholders and executive audiences. Excellent analytical abilities, including the ability to suss out key data points and trends, and report out to internal and external stakeholders. Experience structuring, negotiating, and closing large-scale commercial contracts Ability to adapt quickly to changing priorities, take initiative, and go beyond defined responsibilities to drive success of projects and the broader team. Ability to craft compelling value propositions, deliver persuasive presentations, and drive engagement with stakeholders to achieve business objectives. Knowledge of consumer finance offerings, SaaS solutions, and e-commerce preferred. Comfortable using Salesforce, AI, and BI tools. Bilingual French and English is a plus. Base Pay Grade - J Equity Grade - 5 Employees new to Affirm typically come in at the start of the pay range . Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) CAN On Target Earnings (OTE) per year: $132,500 - $182,500 This posting is for an existing vacancy. #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job
| Role | Client Success Manager (enterprise) |
|---|---|
| Company | Affirm |
| Location | Remote Canada |
| Compensation | Not disclosed |
| Posted | 2026-08-27 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Client Success Manager (enterprise) at Affirm: frequently asked questions
- What is the salary for this role?
- Affirm has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Client Success Manager (enterprise) position remote, hybrid or onsite?
- The listing marks this role as remote, with Remote Canada as the location.
- What is the application deadline?
- Affirm has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Client Success Manager (enterprise) role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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- Software Engineer (machine Learning) Intern (summer 2027) · San Francisco, California, United States
- Software Engineer Intern (summer 2027) · San Francisco, California, United States
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