Company Careers ·
full-timeCustomer Success Account Manager
Adobe · Remote
Adobe Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours. The Art of Sales is changing : The concept of selling has been around for decades, but businesses are digital now. The way sales are conducted must modernize too. In most companies, sales teams are somewhere on the journey below: (1) Sales scratches out their own leads by prospecting their networks, sending one-off or batch emails. (2) Marketing turns over long lists of leads, which are typically contacts in your target audience On the other hand, we at Adobe – ICX sales are a Modern Sales Team of 400+ Digital sellers, supported by analytics and data science teams. We are integrated with Adobe.com digital marketing & engagement funnel and are developing capabilities on picking cues from the customers demographic (who) & behavioral (what) data that they leave on their journey with our business to predict next ‘sales action’ that will lead to revenue conversions (Future state). The Challenge : We are expanding a team of Account Managers who will work with a focused cohort of the reseller transacted book of business to expand and grow Adobe’s footprint. This role is crucial in driving revenue growth through strategic cross-sell and upsell initiatives. The incumbent would be responsible for helping the customers adopt the solution with ease, optimizing their product experience and guiding them to internal support teams if need be. This role entails nurturing and co-selling with partners where a rep. will be responsible for the entire gambit of account management like Strategic Account planning, Client Need assessment, building connects strategies with multiple stakeholders, conducting extensive account reviews, driving growth through cross-selling / upselling, and building long-term relationships. KPIs for this role will be maximizing Net ARR by growing Gross and mitigating Cancels. What you’ll do as an Account Manager • Plays a critical role in developing and managing relationships with large customers from the ICX-Reseller book of business. • Build Connects and nurture strong relationships with managers and decision-makers in these large accounts. Expand business relationships beyond IT and Procurement into the C-Suite. You will need to map target org at departmental level to succeed in this role. • Drive revenue growth by identifying upsell and cross-sell opportunities. You would be responsible for driving Net ARR from the allocated customers for the various Digital Media solutions. • One of the key measurement metrics will be how well a rep can reach out to the large book of business, building connections and engagements. • Account manager’s primary goal will be to understand Customer’s business needs / pain points on document workflows & creative content creation, offer solutions, and foster long-term partnerships that drive business growth. • Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook. As an Account manager, you will be responsible and measured on how well you are executing on the key products such as Acrobat, Acrobat AI, Express, Acrobat Sign • Research customer contracts and purchasing history in Adobe's various customer management systems & external sources such as LinkedIn, ZoomInfo, etc. to figure out the expansion opportunity in an account. •Devise customized connect strategy based on the account plan. •Identify the segments that have a high propensity for Adobe’s solutions and then plan customer outreach and meetings. •Sell into multiple levels of an organization, performing outbound prospecting to existing customers to identify new business relationships. •Engage customers daily via Teams / Video calls to conducting extensive account reviews. •During the account review understand clients' strategic goals, challenges, and pain points, and propose tailored solutions to address them. Develop and execute strategic account plans that align with clients' business objectives. •Lead negotiations and pricing discussions to achieve mutually beneficial outcomes. •You will serve as a trusted advisor ensuring the successful deployment of products. •Address any issues or concerns promptly to maintain positive client relationships. •Stay informed about industry trends, regulatory changes, and the competitive landscape of Document / Creative domain. Provide clients with valuable insights and thought leadership on industry best pract
| Role | Customer Success Account Manager |
|---|---|
| Company | Adobe |
| Location | Remote |
| Type | internship |
| Compensation | Not disclosed |
| Posted | 2026-09-18 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Customer Success Account Manager at Adobe: frequently asked questions
- What is the salary for this role?
- Adobe has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Customer Success Account Manager position remote, hybrid or onsite?
- The listing marks this role as remote, with Remote as the location.
- What is the application deadline?
- Adobe has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Customer Success Account Manager role?
- Use the Apply button on this page. It opens the original listing on adobe.wd5.myworkdayjobs.com, where you submit your application with the company.
More at Adobe
Other jobs at Adobe
Explore Related Placements
// similar opportunities
You might also like
Customer Success Manager - AMER
Camunda
Camunda is the enterprise platform for agentic orchestration , enabling organizations to coordinate AI agents, people, and systems across complex, end-to-end bu...
Customer Success Manager
Samsara
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operati...
Customer Success Manager
Isolutions
Was erwartet dich bei uns? Weiterbildung ab Tag 1 : Wir unterstützen dich zeitlich und finanziell bei deiner persönlichen und fachlichen Entwicklung. Starke Unt...
0-1 year experience eligible.
Customer Success Manager
Conga
A career that’s the whole package! At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support gro...
Customer Success Manager
Upguard
Who are we? At UpGuard, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to...
Senior Manager, Customer Success
Twilio
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of...