Europe Arbeitnow ·
full-timeCustomer Success Consultant
Miraklfr · Paris
À propos de Mirakl : Fondée en 2012, Mirakl est à l’avant-garde de l’innovation marketplace, permettant à toutes les entreprises de rivaliser dans l’économie de plateforme. Son operating system combine aujourd’hui des solutions pour : le lancement, la gestion et la croissance d’une marketplace ou d’une activité de dropship (Mirakl Platform) la vente omnicanale alimentée par l’IA (Mirakl Connect) le retail media (Mirakl Ads) le commerce agentique (Mirakl Nexus) Avec ses sièges à Boston et Paris, Mirakl accompagne un écosystème mondial de plus de 450 clients B2C et B2B et un réseau de plus de 100 000 marques et vendeurs tiers. Des marques comme Macy’s, Decathlon, Carrefour, Asos et Airbus Helicopters utilisent Mirakl pour réinventer leur approche du commerce. Pour plus d'informations, rendez-vous sur www.mirakl.com. Mirakl en chiffres : 🗓️ Fondée en 2012 | Membre de French Tech Next40 👥 Plus de 750 employés répartis dans 9 bureaux à travers le monde : Paris, Barcelone, Bordeaux, Boston, Londres, Munich, New York, Sydney, Tokyo Nos valeurs : Travailler chez Mirakl, c'est accélérer votre carrière aux côtés de collègues ambitieux, passionnés et solidaires. Nous sommes fiers de la diversité des parcours, des perspectives et des expériences qui rendent nos équipes uniques. Nos 5 valeurs guident notre façon de collaborer : 💡 Travailler dur ensemble : le travail d'équipe et la collaboration sont les fondements de notre succès 🏆 Aller au bout des choses : nous privilégions l'action et l'efficacité pour obtenir des résultats percutants 🚀 Aller au-delà des attentes : nous relevons les défis de manière proactive et visons toujours l'excellence 🎓 Réussir grâce à l'expertise : le partage de connaissances et l'apprentissage continu sont au cœur de notre culture 🤝 Satisfaire et responsabiliser les clients : nous nous engageons à assurer la réussite de nos clients The Team You'll Join You'll be part of our International Customer Success team led by Philippe, Director of Customer Success. The team consists of around ten Consultants based across Barcelona and Paris, covering a global portfolio of B2B and B2C accounts. Together, you'll be ensuring each client's marketplace reaches its full performance potential — acting as the strategic backbone behind their growth. Your Impact Serve as the strategic and functional point of reference for B2B and B2C clients across both project and run phases — running tailored workshops with C-level stakeholders, shaping marketplace strategy, and keeping projects firmly on track to go-live. Build personalised post-launch action plans with each client, lead data-driven business reviews, and translate KPI analysis into concrete growth recommendations for marketplace teams and senior leadership. Define seller and customer strategies, benchmark against leading global marketplaces, and leverage the latest e-commerce trends and Mirakl product features to continuously drive client performance. Work cross-functionally with Mirakl's Business and IT teams to anticipate risks early, align on priorities, and ensure clients extract maximum value from the platform. Embed AI into your daily workflows — testing agents, providing structured feedback, and applying critical thinking to push the boundaries of how the team operates. What You'll Bring t
| Role | Customer Success Consultant |
|---|---|
| Company | Miraklfr |
| Location | Paris |
| Type | full-time |
| Compensation | Not disclosed |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
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