Developer Engagement Team (contract)

Roblox operates a global platform for 3D immersive digital experiences, providing the tools and infrastructure necessary for a vast community of creators to build and share interactive content. The Developer Engagement Team serves as a vital bridge between the company and its creator ecosystem. In this contract role, you will be responsible for managing day-to-day escalations, resolving emergencies, and facilitating communication between internal staff and the developer community. The position requires meticulous documentation of all interactions and transactions to ensure timely follow-up and resolution of issues. This role is well-suited for individuals with a deep understanding of the Roblox platform and its technical aspects, particularly those with hands-on experience using Roblox Studio. Successful candidates will demonstrate strong critical thinking skills, exceptional patience, and the ability to manage time effectively while maintaining clear, professional communication. Given the nature of the support required, the role involves a commitment of up to 40 hours per week, with a schedule spanning Saturday through Wednesday and additional on-call availability as determined by business needs.