Greenhouse ·
full-timeManager, Fraud Operations
Affirm · Remote Canada
Affirm is a financial‑technology firm that provides buy‑now‑pay‑later financing, aiming to make credit more transparent and consumer‑friendly. The Operations team supports the product by handling customer service, process design, quality, training and fraud operations. As a Fraud Operations Manager, you will oversee several fraud‑focused pods, including dispute and compliance groups, and be responsible for setting strategy, improving efficiency, and maintaining service‑level standards. Daily work involves leading and coaching people managers and individual contributors, monitoring productivity and quality metrics, designing workflow improvements, and coordinating with recruiting, product and engineering to align on goals. You will act as the escalation point for complex merchant or user issues, drive data‑driven queue management, and champion the use of AI‑enabled tools to automate investigations. The role suits candidates with six or more years of direct fraud‑risk experience in fintech, at least five years of people‑management experience, a track record of delivering large‑scale operational change, and strong strategic planning and executive communication skills. The position is fully remote within Canada.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. About the Operations team The Operations team delivers seamless customer experiences and enables new product capabilities while ensuring operational excellence. The team owns strategy, planning, technical execution, customer service, fraud operations, process design, quality, training, and program management. We drive efficiency, resolve issues quickly, and scale operations as the business grows. Our goal is to deliver seamless support while maintaining high standards and reducing risk. About the role As a Fraud Operations Manager, you will play a critical, strategic leadership role responsible for overseeing operations across multiple Fraud Operations teams and pods, including those focused on disputes and compliance work. You will lead and develop people leaders and Individual Contributors (ICs) and be accountable for defining and executing a strategy to improve team function and drive scalable efficiency. A primary focus is cultivating a high-performance, psychologically safe culture that ensures teams meet business objectives, including productivity and accuracy, while fostering a strong sense of belonging, inclusion, and personal development. What you'll do Lead & Develop Talent Lead, coach, and develop a group of people leaders and Individual Contributors (ICs) across multiple, specialized teams/pods, providing ongoing feedback, performance management, and career development to build long-term organizational capability. Drive team performance using key metrics such as productivity, quality, customer outcomes, and service levels Foster a high-performing, engaged team environment that operates effectively in a fast-paced, evolving environment Partner with recruiting to hire, onboard, and retain top talent Set Strategy & Own Program Performance Define and champion a clear operational strategy and roadmap to significantly improve the function, efficiency, quality, and compliance of your assigned teams/pods. Drive operational excellence by leveraging domain expertise to identify and implement transformational changes and efficiencies that simplify investigator workflows. Ensure full accountability for service levels and productivity of assigned areas, proactively managing queue health through data-driven burn down plans to maintain a healthy buffer. Drive Cross-Functional Alignment Translate broader business goals into clear team-level objectives, providing clear, transparent communication to ensure operational alignment. Proactively identify and mitigate systemic issues by looking beyond standard reporting and collaborating with cross-functional partners. Serve as the ultimate escalation point for complex merchant, user, or internal stakeholder issues, establishing robust frameworks for incident resolution Research and resolve risk events stemming from process breakdowns. What we look for 6+ years of direct experience in disputes, fraud risk prevention and detection within FinTech/tech industry 5+ years of experience in fraud management or related people management roles, including proven experience leading managers or senior ICs. Demonstrated success setting strategy and delivering large-scale operational change with measurable impact on efficiency, quality, and customer experience. Strong strategic planning, risk management, and prioritization skills, with the ability to balance short-term delivery and long-term capability building. Exceptional executive communication and influence skills, with the ability to align diverse stakeholders. Proven experience in leading teams through major change and comfort with ambiguity. Ability to maintain composure and act as a role model when presented with barriers or when results are not as expected. Experience with AI project-driven initiatives (e.g., leveraging AI-enabled tools, agent assist, or automation to improve operational efficiency or knowledge management). Experience in Lean Six Sigma, continuous improvement practices, and/or data-driven methodologies to drive scalable efficiency. Working knowledge of scripting & querying languages (e.g., Python, SQL) is a plus. Pay Grade - J Equity Grade - 4 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) CAN base pay range per year: $101,000 - $151,000 This posting is for an existing vacancy. #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the
| Role | Manager, Fraud Operations |
|---|---|
| Company | Affirm |
| Location | Remote Canada |
| Compensation | Not disclosed |
| Posted | 2026-08-28 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Manager, Fraud Operations at Affirm: frequently asked questions
- What is the salary for this role?
- Affirm has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Manager, Fraud Operations position remote, hybrid or onsite?
- The listing marks this role as remote, with Remote Canada as the location.
- What is the application deadline?
- Affirm has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Manager, Fraud Operations role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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- Software Engineer (machine Learning) Intern (summer 2027) · San Francisco, California, United States
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