Europe Arbeitnow ·
full-timePost-market Surveillance (complaints) Specialist
Vision RT Ltd. · North London or Basingstoke
Vision RT is a fast-growing MedTech company transforming radiation therapy for cancer patients by helping make it more accurate, effective, and comfortable. The company is the inventor of, and a market leader in, Surface Guided Radiation Therapy (SGRT). This technology uses advanced 3D cameras to track surface data, providing enhanced guidance across every step of the radiotherapy workflow. Our systems are used in over 3,000 clinics worldwide, including in 29 of the top 30 Best Hospitals for Cancer (source: US News and World Report 2026 rankings). The company is recognized as one of Britain’s fastest-growing private tech companies, as featured in the 2025 Sunday Times 100 Tech list. Vision RT is also a recipient of the 2026 King’s Award for Enterprise, our fifth in 10 years. It is the UK’s most prestigious accolade for business excellence. Company video With around 400+ employees globally and offices in the UK, Poland, and the USA, Vision RT operates independently as part of the Danish company William Demant Invest A/S, one of the world’s largest investors in healthcare companies. Employees benefit from the security and reach of being part of a large global enterprise, combined with the agility and innovation of a startup. Vision RT is a company with strong values, a clear mission, and a bright future. It is an exciting and rewarding organization in which to work. About the role The Post-Market Surveillance (Complaints) team is backfilling a position after a successful career development. The primary role of the successful applicant will be investigating support tickets, with root-cause analysis as the goal, and regulatory report writing as the end result. It suits someone with a history of investigation, an enquiring mind, and a desire to expand their knowledge within the non-clinical side of Surface Guided Radiation Therapy. Key Responsibilities Assist in the review and classification of complaints against applicable regulations and company procedures to determine reportability. Under supervision, work with internal and external stakeholders to investigate complaints, determine the root cause and close or escalate for further action as appropriate. Liaise with the Product Risk Management Team and other internal teams to complete initial risk assessments. Assist in supporting internal and external audits by Vision RT’s notified body and other third parties. Work collaboratively with other teams within the Quality & Regulatory Compliance department and other areas, particularly Production, R&D and Service. Once trained, act as an internal auditor to ISO 13485, MDSAP and the EU MDR. Other duties as may be reasonably required. This role requires occasional UK and international travel. Essential Skills & Experience Strong administration skills and attention to detail. Analytical and problem-solving skills. Ability to work independently and collaboratively, and ability to prioritise and plan tasks. Competent in Microsoft Office products. Fluent in written and spoken English Desirable Skills & Experience Advanced MS Excel skills (e.g. VLOOKUP, Pivot Table analysis). Demonstrates understanding of navigating medical device regulations and regulatory guidance for regulatory submissions in MDSAP markets and/or the EU. Qualified internal auditor with experience of performing internal and/or supplier audits to ISO 13485, MDSAP requirements, the EU MDR and/or ISO 9001. 2 years’ experience with Trend Analysis. Vision RT is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment and development without regard to race, colour, religion, sexual orientation, gender, national origin, disability, or protected veteran status. Find Jobs in United Kingdom on Arbeitnow
| Role | Post-market Surveillance (complaints) Specialist |
|---|---|
| Company | Vision RT Ltd. |
| Location | North London or Basingstoke |
| Compensation | Not disclosed |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Explore Related Placements
// similar opportunities
You might also like
Learning & Development Specialist - Fraud / Disputes
Mercury
About the Team Transaction Risk Enablement is the shared services function supporting Mercury's Fraud, Disputes, and Risk UX programs. We build the knowledge ba...
Payroll Specialist
Ledger
About Ledger We’re a team of experts pushing the limits of what’s possible, united by our common goal to unlock true freedom through digital ownership, making t...
Customer Care Specialist
Lucis
Making preventive health the default for every human in Europe The mission At Lucis , we believe healthcare should be preventive, not reactive. We’re building t...
Compliance Operations Specialist
Robinhood
Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger gene...
['In-person attendance ≥3 days/week', '4-6 years operational/compliance experience required']
Customer Success Manager — Japanese & Korean Speaking (remote)
Dropbox
Role Description As a Customer Success Manager at Dropbox, you will own the post-sale customer strategy and relationship for a portfolio of customers. You will ...
Global Equity Tax Specialist
Checkout.com
Company Description We’re Checkout.com . You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of ...