Greenhouse ·
contractPrime Operations Assistant
Coinbase · Remote - Argentina
Coinbase operates as a cryptocurrency exchange and financial services platform that enables individuals and institutions to buy, sell, and manage digital assets. As a Prime Operations Assistant on the Custody Product Ops team within the Institutional division, you will support the day‑to‑day workflows that keep Coinbase’s token management platform running for Prime customers. Typical tasks include reconciling billing and subscription records, investigating discrepancies, and coordinating collections follow‑up; managing MSA intake and agreement processes through Ironclad, tracking signatures and renewals; coordinating TLS and Vesting Platform onboarding for new customers, triaging Pylon inboxes, and sending lifecycle communications; preparing token distributions, supporting grant setup and M2M migrations, and executing controlled lockup coverage per approval requirements; maintaining SOPs, reporting methodology, and canonical operational datasets, flagging automation opportunities and escalating policy questions. The role suits candidates with at least one year of experience in operations, financial operations, contract administration, or customer operations within financial services, fintech, or digital assets, who are comfortable using tools such as Ironclad, Pylon, CRM platforms, or subscription billing systems, and who can track KPIs, maintain data hygiene, and responsibly apply generative AI to improve workflow efficiency.
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Prime Operations Assistant on the Custody Product Ops team within Institutional , you'll support the operational workflows that keep Coinbase's token management platform running for Prime customers. This team manages the full billing lifecycle, contract operations, customer onboarding, and token distributions for crypto-native teams, protocol foundations, and institutional clients. You'll execute established processes across revenue, contract, customer, and token operations, maintaining the accuracy and reliability that Prime customers depend on. What you'll do: Reconcile billing and subscription records, investigate discrepancies, and coordinate collections follow-up to maintain accurate revenue operations across the Prime customer base. Manage MSA intake and agreement workflows through Ironclad, track signatures and renewals, and maintain complete contract records for all active accounts. Coordinate TLS and Vesting Platform onboarding for new customers, triage Pylon inboxes, and deliver timely communications throughout the customer lifecycle. Prepare token distributions, support grant setup and M2M migrations, and execute controlled lockup coverage in accordance with documented approval requirements. Maintain SOPs, reporting methodology, and canonical operational datasets, flagging opportunities for automation and escalating policy questions to designated owners. Required Skills and Experience: 1+ years of experience in operations, financial operations, contract administration, or customer operations within financial services, fintech, or digital assets. Demonstrated ability to manage multiple concurrent workflows with consistent accuracy, including billing reconciliation, subscription tracking, and record maintenance. Hands-on experience with operational tooling such as Ironclad, Pylon, CRM platforms, or subscription billing systems. Familiarity with KPI tracking, data hygiene practices, and documented controls sufficient to maintain reporting across revenue and customer metrics. Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. P78608 #LI-Remote Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. US Applicants: View Employee Rights , Know Your Rights , and E-Verify Notice of Participation. Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial . Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice . US applicants: By submitting your application, you agree to Arbitration of Disputes .
| Role | Prime Operations Assistant |
|---|---|
| Company | Coinbase |
| Location | Remote - Argentina |
| Type | contract |
| Compensation | Not disclosed |
| Posted | 2026-10-07 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
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