Greenhouse ·
full-timePrincipal Customer Success Portfolio Manager
Zscaler · Remote - USA
Zscaler is a cloud security company that provides a Zero Trust Exchange platform designed to protect users, devices, and applications from cyberattacks. As a Principal Customer Success Portfolio Manager, you will oversee the development, maintenance, and optimization of the customer success portfolio across professional services, technical success, and support departments. Your day-to-day responsibilities involve auditing existing service offerings to ensure they align with the customer lifecycle, creating measurable KPIs to track portfolio effectiveness, and collaborating with cross-functional stakeholders to streamline operational processes. You will be expected to leverage data and analytics to drive strategic improvements and ensure that service documentation meets high business standards. This role is well-suited for a seasoned professional with over eight years of experience in portfolio or program management who possesses a strong analytical mindset. The ideal candidate is comfortable navigating both high-level strategy and hands-on execution, has a foundational understanding of AI and machine learning technologies, and excels at building scalable solutions within a global, B2B technology environment.
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Principal Customer Success Portfolio Manager to join our team. This is a Remote role reporting to the Sr Director, Customer Success Strategy & Operations in the Customer Success department. In this role, you will lead the development, maintenance, and optimization of the Customer Success Portfolio across the Professional Services, Technical Success, and Support departments to deliver high-impact experiences and foster continuous growth. What you’ll do (Role Expectations) Develop well-structured and measurable service offerings aligned with the customer lifecycle and company vision Audit and evaluate existing portfolio items for relevance, accuracy, and customer satisfaction impact Collaborate with cross-department stakeholders to align portfolio goals and streamline processes Create metrics, KPIs, and governance processes to assess portfolio effectiveness and improve adoption rates Stay updated on industry trends and recommend improvements that enhance the portfolio's strategic value Who You Are (Success Profile) You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact. You build deep empathy for the customer and anchor your decisions in solving their real-world problems. You operate with integrity and a strong bias for action, navigating seamlessly between strategy and hands-on execution. You use data and analytics to measure what matters and guide informed decisions. You connect your work to the larger company mission and build scalable solutions designed for a global organization. What We’re Looking for (Minimum Qualifications) Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain Bachelor’s degree in Business, Management, or a related field 8+ years of experience in portfolio management, program management, or customer success roles Expertise in auditing and optimizing service documentation to meet business standards Strong cross-functional collaboration and communication skills Proven ability to analyze data and create actionable performance metrics What Will Make You Stand Out (Preferred Qualifications) MBA or advanced degree in a related field Experience with SaaS, B2B technology solutions, or similar industries Demonstrated success in leading cross-departmental initiatives to scale service portfolios #LI-Remote #LI-NH1 Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $150,500 — $215,000 USD At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here . By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standar
| Role | Principal Customer Success Portfolio Manager |
|---|---|
| Company | Zscaler |
| Location | Remote - USA |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-16 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Principal Customer Success Portfolio Manager at Zscaler: frequently asked questions
- What is the salary for this role?
- Zscaler has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Principal Customer Success Portfolio Manager position remote, hybrid or onsite?
- The listing marks this role as remote, with Remote - USA as the location.
- What is the application deadline?
- Zscaler has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Principal Customer Success Portfolio Manager role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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