Greenhouse ·
full-timeSales Development Representative
Pagerduty · Remote (USA)
PagerDuty is a global leader in AI-first digital operations, providing a platform that orchestrates automated workflows and incident remediation for large-scale enterprises. As a Sales Development Representative, you will play a critical role in the company's growth by identifying and qualifying new business opportunities. Your daily responsibilities involve researching target accounts, executing outbound prospecting strategies, and managing inbound leads to build a robust pipeline for Account Executives. You will be expected to engage with senior-level stakeholders, articulate the value of the PagerDuty platform through consultative conversations, and document key qualification details using the MEDDICC framework. Success in this role requires a strong background in lead generation, proficiency with sales technology stacks like Salesforce and Outreach, and the ability to adapt quickly to a solution-selling methodology. This position is well-suited for professionals who are highly organized, comfortable navigating complex sales cycles, and passionate about cloud technologies. You will work closely with the commercial sales team to align customer pain points with specific service offerings while maintaining high standards of sales execution and follow-up.
PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform. About the job PagerDuty is seeking a Sales Development Representative to join our diverse, customer-focused team. In this role, you will report to our Manager, Commercial Sales Development. Your focus will be on generating new business opportunities through inbound and outbound motions among a group of accounts that fit our ideal customer profile. Daily responsibilities include researching, prospecting, qualifying leads, and initiating conversations to help build a pipeline for our Account Executives. Do you have a proven track record of success working with new logo accounts? Are you skilled in prospecting, organizing, and enjoy achieving victories? This is an exceptional opportunity for someone who is passionate about technology, has experience in lead generation for complex solutions, and can provide consultative guidance in early sales conversations. If you possess excellent time management skills, understand how to qualify opportunities effectively, and are energized by building pipeline, we would love to talk to you! Key Responsibilities Value Selling – Focus on highlighting the unique PD value and benefit our products and services can provide to a customer. It goes beyond just features and price, emphasizing the impact and solutions that address the customer's specific needs or challenges. Understanding the problems and focus areas of your stakeholders and effectively communicating how PagerDuty will support and address those company priorities Aligning use cases with the appropriate service offering Quickly adapting to the Command of the Message (COM) selling model and employing solution selling/customer-centric sales method Sales Effectiveness – Establishing, overseeing, and maintaining genuine connections with prospects Develops a proactive point of view on solutions based on customer's biggest pain points Encourages positive conversations between new or potentially new customers and sales teams, leading to solutions aligned with the customer's strategic vision Ensuring complete customer satisfaction in all interactions Sales Execution – Ensuring that one’s own and others’ work and information are complete and accurate; careful preparation for meetings and outreach; following up with others to ensure that agreements and commitments have been fulfilled to contribute to PagerDuty's long-term strategic initiatives Prospecting - calling and emailing executives at senior levels across various lines of business using scaled techniques and tools Documenting key qualification details, including use case, purchase timeframes, and next steps (MEDDICC Framework) Qualifying inbound and outbound opportunities to support Account Executives Prioritizing accounts and allocating appropriate outreach efforts Basic Qualifications 1-2+ years strong background in lead generation and prospecting 1+ year experience with common SaaS software tools: SFDC Outreach / Salesloft Tableau DemandBase / 6Sense Preferred Qualifications Proven ability to quickly gain trust with senior leaders, internal and external Highly organized with exceptional follow-up skills Passion for cloud technologies The base salary range for this position is 46,800 - 60,400 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts ! Where we work PagerDuty operates a hybrid work model with offices in 8 major
| Role | Sales Development Representative |
|---|---|
| Company | Pagerduty |
| Location | Remote (USA) |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-13 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Sales Development Representative at Pagerduty: frequently asked questions
- What is the salary for this role?
- Pagerduty has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Sales Development Representative position remote, hybrid or onsite?
- The listing marks this role as remote, with Remote (USA) as the location.
- What is the application deadline?
- Pagerduty has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Sales Development Representative role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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