Greenhouse ·
contractSenior Manager, Public Sector Renewals
Gitlab · Remote, United States
GitLab is a DevSecOps orchestration platform that enables organizations to streamline software development, security, and operational efficiency. As a Senior Manager for the Public Sector Renewals team, you will oversee a critical business segment focused on Federal, State, Local, and Education accounts. This contract role involves leading a team of renewal managers to ensure predictable revenue outcomes, including managing retention, contraction, and expansion metrics. You will be responsible for establishing a rigorous operating rhythm, improving forecast accuracy, and maintaining a forward-looking view of renewal risks. Day-to-day activities include coaching team members, refining renewal playbooks, and collaborating across internal departments such as Sales, Finance, and Legal to navigate complex procurement cycles. This position is well-suited for a seasoned leader with a strong background in B2B software renewals, customer success, or account management. Candidates should possess a deep understanding of subscription economics and the ability to build scalable processes that support high-stakes, multi-stakeholder public sector engagements. You will need to balance high-level strategic planning with hands-on execution to drive durable business results.
Education
- Level: Bachelor's degree
Key Skills
About the Role As the Senior Manager, PubSec Renewal Team, you'll build a predictable, customer‑centered renewal business across complex Federal, State, Local, and Education accounts. Responsibilities Lead, coach, and develop Renewal Managers; own the PubSec renewal operating rhythm; run weekly forecast processes; maintain forward‑looking view of renewal risks; lead public sector risk reviews; improve renewal playbooks, data quality, reporting, systems, automation; own workforce planning, coverage, territory, role‑progression, and leadership plans; clarify decision rights and handoffs across the customer lifecycle. Requirements Experience leading renewals, customer success, account management, or sales in a B2B software environment; proven track record developing talent and improving team performance; success driving predictable retention, renewal, expansion, and forecast outcomes; understanding of subscription economics, churn/contraction mitigation, renewal strategy, commercial negotiation, customer risk, executive engagement, and multi‑stakeholder procurement cycles; ability to build operating models, playbooks, and scalable processes.
Skills for this role
Required skills
Also mentioned in the listing
| Role | Senior Manager, Public Sector Renewals |
|---|---|
| Company | Gitlab |
| Location | Remote, United States |
| Compensation | Not disclosed |
| Posted | 2026-09-29 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Senior Manager, Public Sector Renewals at Gitlab: frequently asked questions
- Who can apply for the Senior Manager, Public Sector Renewals role at Gitlab?
- The listing asks for Bachelor's degree; freshers are welcome.
- What skills does the Senior Manager, Public Sector Renewals role require?
- The listing highlights Renewals, Customer Success, Account Management, Sales, Subscription Economics, Churn Management, Mitigation Strategies, Renewal Strategy, Commercial Negotiation, Customer Risk Management. Show each of these in a project or past role on your resume.
- What is the salary for this role?
- Gitlab has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Senior Manager, Public Sector Renewals position remote, hybrid or onsite?
- The listing marks this role as remote, with Remote, United States as the location.
- What is the application deadline?
- Gitlab has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Senior Manager, Public Sector Renewals role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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