Greenhouse ·
full-timeSenior Professional Services Engineer, Japan
Gitlab · Remote, Japan
GitLab provides a DevSecOps platform that helps organizations improve developer productivity, operational efficiency, and security while accelerating digital transformation. As a Senior Professional Services Engineer based remotely in Japan, you will work directly with customers to plan and execute GitLab installations, migrations, training sessions, and advisory engagements. Your day‑to‑day tasks include designing reference architectures using infrastructure as code tools such as Terraform and Ansible, leading migrations from other systems to GitLab SaaS or self‑managed deployments, and translating customer goals into practical implementation plans. You will also manage multiple concurrent projects, mentor junior Professional Services Engineers, and collaborate with GitLab’s product and engineering teams to share feedback that shapes future features. The role suits candidates with proven experience in infrastructure as code or configuration as code technologies, strong customer‑facing consulting skills, and the ability to thrive in a remote, asynchronous environment while mentoring peers and driving consistent service delivery.
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Professional Services Engineer at GitLab, you'll work directly with customers to deliver installation, migration, training, and advisory services that help them adopt GitLab successfully. You'll lead engagements from single-node Omnibus installs to large reference architectures built with infrastructure as code (IaC) and configuration as code. You'll also guide migrations from other systems to GitLab SaaS or self-managed deployments, and help customers make practical decisions that improve reliability, security, and day-to-day workflows. In this role, you'll work closely with customers and GitLab's product and engineering teams to drive customer success and share feedback that improves GitLab and how we deliver services. You'll manage multiple projects at once, mentor other Professional Services Engineers, and help streamline how we deliver consistent outcomes in a remote, largely asynchronous environment. Some examples of our projects: Designing and delivering GitLab installations and reference architectures using tools like Terraform and Ansible across major cloud providers Leading migrations to GitLab SaaS or self-managed GitLab, and turning customer feedback into actionable improvements for GitLab's product and engineering teams What you’ll do Deliver GitLab Professional Services engagements, including installation, migration, training, and advisory services across GitLab capabilities. Plan and execute deployments ranging from single-node Omnibus installations to large reference architectures using Infrastructure as Code and Configuration as Code practices. Lead migrations from multiple source systems to GitLab SaaS or self-managed GitLab, helping customers adopt secure, reliable workflows. Partner with Engagement Managers and Project Managers to improve delivery consistency, remove friction, and continuously refine delivery processes. Serve as a trusted technical advisor for customers, translating goals and constraints into practical implementation plans and clear next steps. Interface with GitLab's product and engineering teams to unblock customer outcomes and share feedback that helps improve GitLab features and services. Mentor Associate and Intermediate Professional Services Engineers, providing technical guidance, helping remove blockers, and supporting increased autonomy. Manage and deliver multiple customer engagements at once, either as the primary engineer or as a lead providing oversight and direction to other engineers. What you’ll bring Professional exposure with one or more infrastructure as code or configuration as code technologies such as Terraform, Ansible, Packer, Puppet, or Chef. Professional exposure with two or more cloud providers such as Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure. Experience using, deploying, or configuring GitLab, including a solid understanding of Git and source control workflows. Experience delivering customer-facing services such as installation, migration, training, and advisory engagements across GitLab's feature set. Proven ability to independently manage one or more projects and to lead and provide direction to other Professional Services Engineers on complex engagements. Strong communication skills in English, written and verbal, with the ability to provide clear status updates and build consensus with peers and customers in a remote, largely asynchronous environment. Demonstrated ability to take a solution-oriented approach by identifying root causes, proposing options and tradeoffs, and driving issues to resolution while balancing multiple customer enga
| Role | Senior Professional Services Engineer, Japan |
|---|---|
| Company | Gitlab |
| Location | Remote, Japan |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-01 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Senior Professional Services Engineer, Japan at Gitlab: frequently asked questions
- What is the salary for this role?
- Gitlab has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Senior Professional Services Engineer, Japan position remote, hybrid or onsite?
- The listing marks this role as remote, with Remote, Japan as the location.
- What is the application deadline?
- Gitlab has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Senior Professional Services Engineer, Japan role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
More at Gitlab
Other jobs at Gitlab
- Engineering Manager, Dedicated Infrastructure · Remote, Canada; Remote, United States
- Manager, Assigned Support Engineering (emea) · Remote, United Kingdom
- Support Engineer, U.S. Government Support · Remote, United States
- Senior Product Manager, CRM & GTM Systems · Remote, United States
- Major Account Executive · Remote, Germany
Explore Related Placements
// similar opportunities
You might also like
Professional Services Engineer - West
Gitlab
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency,...
Senior Professional Services Engineer- Pubsec - DC Metro
Gitlab
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency,...
Professional Services Engineer - Cloudflare Implementation
Brixio
About BRIXIO BRIXIO is a cybersecurity and cloud services provider and a Cloudflare Authorised Service Delivery Partner , dual certified in Application Security...
Senior Partner Engineer
Zscaler
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ plat...
Senior Backend Engineer - Product
Mercury
Since the dawn of aviation, pilots have faced the constant challenge of air resistance, much like sailors navigating the friction of water. Amidst this relentle...
Senior Analytics Engineer
Mercury
In 1989, Tim Berners-Lee wrote a proposal for CERN. CERN lost knowledge when people left, because its information was in many systems that did not connect. His ...