Europe Arbeitnow ·
full-timeSenior Support Specialist/customer Success, Desktop Perplexity (london, Belgrade, Berlin)
Perplexity · London
About the Role We are seeking talented Customer User Support to join our team and support users of our desktop apps. In this role, you will help users solve challenging technical issues and maximize value from our AI-native browsing experience. As a key member of our technical team, you will provide expert guidance to both users and internal teams while driving improvements to customer journeys, in-product workflows, and support processes. Key Responsibilities Serve as the dedicated technical resource for desktop browser users, providing troubleshooting assistance and guidance on optimal use of the platform. Grow into the go-to technical and troubleshooting expert for Comet, helping both users and internal teams confidently navigate and use the browse. Partner with Enterprise, Mobile and Desktop teams to resolve issues and coordinate resources across multiple teams as needed. Translate learnings from Comet user issues into scalable solutions, working with Engineering and Go-To-Market teams to implement improvements. Build strong relationships with key Comet Enterprise users to ensure the success of their workflows in the browser. Essential Qualifications 3+ years of experience in technical support engineering roles, with a focus on application development. Proven ability to identify technical pain points in both our solutions and our customers’ implementations. Experience leveraging AI tools to optimize workflows and improve team efficiency. Nice to have Strong track record of building relationships with customers and cross-functional teams to drive performance improvements. Humble attitude, eagerness to help others, and willingness to acquire new knowledge to support team and customer success. Ability to operate with high efficiency, adeptly switch between contexts, work on multiple projects simultaneously, and prioritize effectively. Preference for deep-dive projects that involve chasing down problems and understanding diverse use cases. Find more English Speaking Jobs in United Kingdom on Arbeitnow
| Role | Senior Support Specialist/customer Success, Desktop Perplexity (london, Belgrade, Berlin) |
|---|---|
| Company | Perplexity |
| Location | London |
| Type | full-time |
| Compensation | Not disclosed |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4More at Perplexity
Other jobs at Perplexity
- Sr. Technical Recruiter (london) · London
- Engineering Site Lead · London
Explore Related Placements
// similar opportunities
You might also like
Senior Customer Success Manager
Carta
The Company You’ll Join Carta is the connected platform and AI-native ecosystem for private capital. Built to replace fragmented tools with a single system of r...
Senior Customer Success Executive
Globalwebindex
Location : London, UK Office requirement : Hybrid, 3 days per week in the office Employment type : Permanent As our Senior Customer Success Executive, you’ll: B...
Senior Enterprise Customer Success Manager
Pleo
About Pleo Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changin...
Senior Customer Success Manager - Enterprise
Klaviyo
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. ...
Senior Manager, Customer Success Engineering
Veeamsoftware
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable th...
0-1 year experience eligible.
Technical Acct Manager/senior Customer Success Manager
Zip
About Zip Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, an...