Greenhouse ·
full-timeSoftware Engineer (L2), Identity
Twilio · Remote - US
Twilio is a cloud communications platform that provides APIs enabling businesses to embed voice, messaging, video and email into their applications. The Software Engineer (L2) on the Identity team will work on Stytch’s core product within Twilio, building and scaling backend services that handle authentication, authorization and emerging agentic and non‑human identity scenarios. Day‑to‑day tasks include designing and implementing new API endpoints, developing core authentication flows, writing design documents, reviewing code, and improving observability and incident response. The role requires close collaboration with product managers and engineering leaders to translate customer needs into features and to align architecture across multiple teams. Candidates should have at least three years of experience building high‑scale cloud systems, strong proficiency in RESTful API design, and familiarity with Go, TypeScript and DynamoDB. Strong communication skills and the ability to work on‑call and handle non‑standard hours are also needed.
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Software Engineer (L2). About the job This position is needed to build and scale Stytch’s core product as we bring Stytch capabilities to Twilio’s full customer base, delivering secure, developer-first identity experiences. Join the Stytch team at Twilio to shape the next generation of identity products. You’ll build backend systems that power authentication, authorization, and emerging agentic and non-human identity use cases. You’ll partner closely with product and engineering leadership to design and deliver high-impact, customer-facing features, and evolve our platform for Twilio scale. This is a rare chance to operate like a startup within Twilio: you’ll work in a high-ownership environment with startup speed, backed by Twilio’s reach and scale. Responsibilities Build backend product capabilities for Stytch’s identity platform on Twilio—shipping new API surfaces and core authentication flows, including agentic and non-human identity use cases. Partner with Product and Engineering leadership to set direction, translate customer needs into product capabilities, and deliver high-impact roadmap features. Collaborate across Twilio and Stytch teams to align on architecture, integrate platform capabilities, and unblock cross-team initiatives. Operate with deep technical ownership: author design docs, drive key technical decisions, review code, and stay close to the systems you ship. Build in ambiguity—break down complex problems, make pragmatic tradeoffs, and design developer experiences that delight our customers. Improve production quality and resilience through strong observability, incident response and remediation. Mentor and support other engineers through pairing, feedback, and knowledge-sharing, helping raise the team’s technical bar and culture. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 3+ years experience in designing, building and operating high-scale, mission critical cloud based production systems. Familiarity with a production-grade code base in a modern programming language, applying best practice coding standards and writing high quality code. Extensive experience with RESTful API design and development. Bachelor’s degree in Computer Science or related industry experience. Excellent written and verbal communication skills. Schedule: ability to work non-standard, on-call rotation weekend and holiday hours. Desired: Familiarity with Go, TypeScript, and DynamoDB Experience building developer tools or SDKs Experience building and owning products consumed by paying customers Builder at heart. Through a hobby or your profession, you are passionate about being hands on and seeing your work come to life. Location This role is US remote. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above. The estimated pay ranges for this role are as follows: Based
| Role | Software Engineer (L2), Identity |
|---|---|
| Company | Twilio |
| Location | Remote - US |
| Compensation | Not disclosed |
| Posted | 2026-09-29 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Software Engineer (L2), Identity at Twilio: frequently asked questions
- What is the salary for this role?
- Twilio has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Software Engineer (L2), Identity position remote, hybrid or onsite?
- The listing marks this role as remote, with Remote - US as the location.
- What is the application deadline?
- Twilio has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Software Engineer (L2), Identity role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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