Greenhouse ·
full-timePrincipal Product Manager
Twilio · Remote - US
Twilio provides cloud communications APIs that let developers embed messaging, voice, and video into applications. The Principal Product Manager for the Channels email team will own the strategy for email data‑plane integrations, working with internal and external partners to define a multi‑year roadmap that moves customers from legacy APIs to modernized solutions. Day‑to‑day responsibilities include acting as the subject‑matter expert on email and cross‑channel integrations, sizing market opportunity with financial and engineering data, prioritizing work by impact and timing, leading requirements and launch planning, and documenting ideas for rapid iteration in a remote‑first environment. The role suits candidates with over ten years of product‑management experience, at least five years focused on email products, a strong grasp of B2B and enterprise sales cycles, familiarity with AWS and Azure cloud services, and a background in building reliable, scalable APIs. Success depends on collaborative, vision‑driven leadership across global teams and the ability to mentor others while navigating ambiguous technical challenges.
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Principal Product Manager for the Channels email team. About the job We’re hiring a Principal Product Manager to own and lead strategic email data plane integrations strategy. You’ll navigate complex infrastructure challenges with demonstrable technical acumen while actively partnering with key external and internal partners. By transforming ambiguity into resilient, scalable systems, you’ll protect vital revenue streams and lay the groundwork for the future growth. Join us to define the next chapter of email at Twilio. Responsibilities In this role, you’ll: Be a subject matter expert on email, cross-channel and partner integrations, resolving complex product issues that arise. Use financial and engineering context to contextualize total opportunity size (and business impact/ROI) of proposed product improvements Develop and lead the multi-year product roadmap for your domain, driving development from concept through launch and ongoing maturity Make synthesized recommendations on priorities by opportunity and timing Partner with GTM stakeholders to ensure successful and measurable delivery of commitments Lead product requirements, program milestones, and launch planning, particularly when it comes to transitioning customers off of old products and APIs in favor of modernized versions. Document ideas and research quickly for review and iteration from your teams, to support our remote-first environment Collaborate with adjacent product managers Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 10+ years experience in product management, with 5+ years in the email domain. You are known as an expert, with a proven track record of outcomes, and shaping the strategy of communication products. Proven ability to work backwards from customer needs, crystallizing problems that translate into impactful product decisions. Strong understanding of how B2B and large enterprises operate, including sales cycles and organizational dynamics. Strong understanding of Amazon Web Services Cloud services. Understanding of Microsoft Azure Cloud services is also strongly desired. Experience in APIs or platform products, including designing for reliability, scale, and developer usability. Soft Skills: Highly collaborative and excel in building cross-functional relationships in remote, global teams; able to mentor, inspire, and set vision for high-impact initiatives Location This role will be remote in the United States, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project, customer, partner or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120.00 – $213,900.00 Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area) $181,200.00 – $226,500.00 Based in the San Francisco Bay area, California: $201,280.00 – $251,600.00 This role may be e
| Role | Principal Product Manager |
|---|---|
| Company | Twilio |
| Location | Remote - US |
| Type | internship |
| Compensation | Not disclosed |
| Posted | 2026-10-02 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Principal Product Manager at Twilio: frequently asked questions
- What is the salary for this role?
- Twilio has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Principal Product Manager position remote, hybrid or onsite?
- The listing marks this role as remote, with Remote - US as the location.
- What is the application deadline?
- Twilio has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Principal Product Manager role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
More at Twilio
Other jobs at Twilio
- Senior Financial Manager, Partnerships · Remote - US
- Program Manager, Carrier Operations & Governance · Remote - US
- Senior International Payroll Analyst · Remote - Ireland
- Principal, R&D Strategy & Operations · Remote - US
- Strategic Account Excecutive · Remote - Mexico
Explore Related Placements
// similar opportunities
You might also like
Principal Product Manager, Monetization Platform
Samsara
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operati...
Product Manager
Dropbox
Role Description DocSend is expanding from a virtual data room solution into a deal execution platform. We’re seeking a Product Manager to help shape the next p...
Product Manager
Dropbox
Role Description DocSend is expanding from a virtual data room solution into a deal execution platform. We’re seeking a Product Manager to help shape the next p...
Principal Program Manager
Zscaler
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ plat...
Product Manager
Ionq
About IonQ: IonQ, Inc . [NYSE: IONQ] is the world’s leading quantum platform and merchant supplier - delivering integrated quantum solutions across computing, n...
Product Manager
Globalwebindex
Weekly office requirement: Monday/Wednesday weekly Employment type: Permanent Seniority level: Mid-senior At GWI we’re always looking for extraordinary people w...