Greenhouse ·
full-timeSoftware Engineer, Platform Access (L2)
Twilio · Remote - US
Twilio is a communications platform company that provides cloud-based tools for businesses to build personalized customer engagement experiences. This Software Engineer role within the Cloud Native Foundations team focuses on identity, governance, and automated access control across multi-cloud environments. The position involves managing identity federation, least-privilege access, and automated provisioning for hundreds of accounts across AWS, Azure, and Google Cloud Platform. Day-to-day responsibilities include designing and operating platform security tools, writing code to streamline developer workflows, and maintaining infrastructure using Terraform. The role requires participating in code reviews, managing IAM policies, and ensuring observability across core data pipelines. This position is well-suited for engineers with one to two years of professional experience in software, DevOps, or platform engineering who have a strong interest in cloud security and infrastructure automation. Candidates should be comfortable working in a remote-first environment and be eager to utilize AI-assisted development tools to enhance productivity and code quality. It is an ideal opportunity for a developer looking to deepen their expertise in multi-cloud IAM and policy-as-code frameworks while collaborating with a global engineering team.
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Software Engineer, Platform Access (L2). About the job This position is an engineering role within Twilio’s Cloud Native Foundations Team, suited to an engineer focused on identity, governance, and automated access control across multi-cloud environments. Our team manages identity federation, least-privilege access, and automated provisioning for hundreds of accounts across Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). As an L2 engineer, you will help design, build, and operate access controls and platform security tools at scale. You'll get hands-on with multi-cloud IAM, contribute to Terraform-based infrastructure automation, and write code to ensure secure, seamless developer access—using modern AI-assisted tooling to move faster and ramp up your skills. Responsibilities In this role, you’ll: WEAR THE CUSTOMER'S SHOES: Help design, build, and operate automations and access tools that streamline developer workflows while keeping multi-cloud environments secure. Work with security and technical leadership to turn well-scoped tasks into working code. BE AN OWNER (CODE QUALITY): Participate in code reviews and follow established patterns, testing standards and policy-as-code frameworks across the platform. BE AN OWNER (INFRASTRUCTURE & OBSERVABILITY): Support multi-cloud access infrastructure spanning AWS, Azure, and GCP accounts using Infrastructure as Code (Terraform). Help maintain least-privilege IAM policies, identity federation, role provisioning, and automated lifecycle workflows across hundreds of cloud accounts. Help maintain observability coverage, including metrics, alerts, and basic distributed tracing, across core data pipelines. CHAMPION ENGINEERING HEALTH: Build awareness of secure architectural practices and IAM best practices. Flag access drift, technical debt, security vulnerabilities, and platform issues to your team as you encounter them. GROW AND COLLABORATE: Actively seek feedback and mentorship from senior engineers, participate in sprint planning, and share what you learn with peers as you grow into a more senior role. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Experience: 1–2+ years of professional software engineering or DevOps/Platform engineering experience, with practical exposure to multi-cloud environments, Identity & Access Management (IAM), or platform automation. Modern Development Workflow: Practical experience with, or a strong desire to learn, AI-assisted development tools (e.g., Claude Code, GitHub Copilot) to help write code, automate testing, and support debugging workflows. Infrastructure as Code & Automation: Practical experience or familiarity with Terraform, Harness, or similar IaC tools to manage cloud resources and access permissions programmatically. Multi-Cloud Infrastructure: Experience with cloud environments, including basic exposure to account management, IAM permissions, or core services in at least one major provider— AWS (e.g., IAM, Organizations, SSO/Identity Center), Microsoft Azure (e.g., Microsoft Entra ID/Azure AD, RBAC, Subscriptions), or Google Cloud Platform (GCP) (e.g., Cloud IAM, Workload Identity, Projects). General familiarity with multi-account/multi-project cloud architecture is a plus. Language Proficiency: Working knowledge of at least one of Shell, Terraform, YAML, or Go (Golang), with a willingness to build proficiency across the rest. Security & Governance Mindset: Solid understanding of core security concepts (authentication, authorization, least-privilege principles, secrets management) and an eagerness to build self-service, developer-friendly platform tooling. Desired: Familiarity with
| Role | Software Engineer, Platform Access (L2) |
|---|---|
| Company | Twilio |
| Location | Remote - US |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-06 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Software Engineer, Platform Access (L2) at Twilio: frequently asked questions
- What is the salary for this role?
- Twilio has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Software Engineer, Platform Access (L2) position remote, hybrid or onsite?
- The listing marks this role as remote, with Remote - US as the location.
- What is the application deadline?
- Twilio has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Software Engineer, Platform Access (L2) role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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