Greenhouse ·
full-timeSolution Engineer
Twilio · Remote - Singapore
Twilio is a company focused on the communications platform-as-a-service (CPaaS) sector, providing tools that enable businesses to integrate voice, messaging, and AI-driven workflows into their applications. As a Solutions Engineer based remotely in Singapore, you will serve as a technical bridge between the company and its clients across the Asia-Pacific and Japan region. The role involves leading discovery sessions to understand client business challenges, designing scalable architectures, and creating customized product demonstrations and proof-of-concepts. You will be responsible for translating complex technical requirements into actionable roadmaps while collaborating with account executives to address technical objections and support sales efforts. This position requires a balance of deep technical knowledge in cloud computing and AI, alongside the ability to communicate effectively with both technical teams and executive leadership. The role is well-suited for candidates who possess strong storytelling and consensus-building skills, a curiosity for emerging technologies, and the flexibility to engage in approximately 35% travel for customer meetings and team gatherings.
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as our next Solutions Engineer for our Twilio Communications APJ team. About the job The Twilio Solutions Engineer is both highly technical and a skilled executive relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers. This role sits at the intersection of communications, AI, and experience design. You will help customers across APJ — design and build next-generation customer engagement experiences powered by Twilio’s Customer Engagement Platform. These experiences increasingly blend voice, messaging, autonomous and human-assisted agents, and intelligent workflows to create interactions that feel natural, trusted, and brand-aligned. As a Solutions Engineer, you lead the technical and experiential win: shaping how customers think about conversations, designing intelligent flows, prototyping solutions, and translating business intent into scalable architectures. You will guide customers not just on what to build with Twilio, but how those experiences should behave when humans and AI work together. Responsibilities In this role, you’ll: Discovery & Scoping: Lead client discovery sessions to identify business challenges, goals, and core value drivers. Solution Design: Translate complex customer requirements into high-level future-state architecture and implementation roadmaps. Product Demonstrations: Deliver customized software demos, presentations, and proof-of-concepts (POCs) for audiences ranging from front-line staff to C-level executives. Sales Support: Address technical objections, respond to RFPs/RFIs, and partner closely with Account Executives to accelerate deal closures. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Technical Knowledge: Understanding of cloud computing, cPaaS, AI. Soft Skills: Exceptional public speaking, storytelling, interpersonal, and consensus-building capabilities. Curious of technology and willingness to learn new technology Location This role will be remotely based in Australia/Singapore/Japan Travel We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color,
Solution Engineer: role and responsibilities
- Lead client discovery sessions to identify business challenges and core value drivers.
- Translate complex customer requirements into high-level future-state architecture and implementation roadmaps.
- Deliver customized software demos, presentations, and proof-of-concepts for audiences ranging from staff to executives.
- Address technical objections and respond to RFPs and RFIs to support the sales process.
- Partner with Account Executives to accelerate deal closures.
- Guide customers on designing intelligent flows where humans and AI work together.
| Role | Solution Engineer |
|---|---|
| Company | Twilio |
| Location | Remote - Singapore |
| Compensation | Not disclosed |
| Posted | 2026-09-30 |
| Deadline | Rolling |
How to prepare for the Solution Engineer role
- Practice whiteboarding technical workflows to demonstrate how you translate business intent into scalable architectures.
- Prepare to explain how you balance technical depth with executive-level communication during product demonstrations.
- Research current trends in cPaaS and AI to articulate how these technologies improve customer engagement.
- Refine your storytelling skills to effectively convey the value of complex technical solutions to non-technical stakeholders.
Common mistakes to avoid
- Focusing only on technical specs instead of business value; fix this by linking every feature to a specific customer outcome.
- Failing to adapt your communication style; fix this by practicing how you explain the same concept to both developers and CEOs.
- Ignoring the human-AI interaction aspect; fix this by researching how to design workflows that blend autonomous agents with human support.
- Overlooking the sales-support nature of the role; fix this by highlighting instances where you helped close a deal or overcome objections.
Resume keywords for this listing
Terms the listing itself uses. Include the ones you can back with a project or experience.
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Solution Engineer at Twilio: frequently asked questions
- What is the salary for this role?
- Twilio has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Solution Engineer position remote, hybrid or onsite?
- The listing marks this role as remote, with Remote - Singapore as the location.
- What is the application deadline?
- Twilio has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Solution Engineer role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
- What is the work mode for this role?
- This is a remote-first position based in Singapore, though you may be asked to report in person for team gatherings, off-sites, or customer meetings.
- What technical knowledge is required?
- You need an understanding of cloud computing, cPaaS, and AI technologies.
- What is the primary focus of the Solutions Engineer?
- The role sits at the intersection of communications, AI, and experience design, focusing on helping customers build next-generation engagement experiences.
- Does this role involve travel?
- The listing states that the company prioritizes connection and building relationships with customers, implying travel may be required for customer meetings.
More at Twilio
Other jobs at Twilio
- Senior Financial Manager, Partnerships · Remote - US
- Program Manager, Carrier Operations & Governance · Remote - US
- Senior International Payroll Analyst · Remote - Ireland
- Principal Product Manager · Remote - US
- Principal, R&D Strategy & Operations · Remote - US
Explore Related Placements
// similar opportunities
You might also like
Solutions Engineer
Encord
About us Encord is the universal data layer for AI that helps 300+ AI teams train and run models on the right data. Our platform indexes, curates, annotates, an...
Solutions Engineer
Nscaleoperationsukltd
About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise custome...
Solutions Engineer
Sonicwall
SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and the...
Solution Engineer 100% (a)
Brandleadership
Über die Stelle Als Solution Engineer bei gateB übersetzt du komplexe Kundenanforderungen in tragfähige technische Lösungen. Du verbindest Beratung, Technologie...
AI Solutions Engineer
Cascination Ag
Your mission Harmonize the different AI tools and initiatives already taking shape across teams into one coherent, company-wide approach Design and roll out new...
AV Solutions Engineer
Neweratech
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a w...