Greenhouse ·
full-timeAssociate Customer Success Manager, Asia (singapore)
Okta · Singapore
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Opportunity We are looking for someone to join our team who has a passion for technology, a desire to build a career in Customer Success, and an interest in helping customers get real value from their Identity investment. You are a continuous learner, building your product knowledge and foundational Customer Success skills under the mentorship of senior CSMs on the team. You will own a portfolio of established accounts, executing proven playbooks to drive adoption, protect renewals, and build the relationships that let you grow into a broader strategic role over time. As a CSM you play an important role in working with and connecting the customer's needs to the Sales team, Product Management team, Support, Renewals, Professional Services, and Engineering teams. Below outlines some key attributes for a Customer Success Manager: Customer Success and Growth: Execute proven playbooks and programmatic motions (health checks, business reviews, renewal prep) to drive adoption and outcomes across your portfolio. Build toward identifying growth opportunities as your account knowledge deepens. Ownership: Take ownership of your Book of Business, mitigate churn risk, identify growth opportunities, remove blockers and establish yourself as a high-value resource to your customer stakeholders. Collaboration: Work effectively with cross-functional teams, share information and resources, drive initiatives, and engage in conversations to better assist customers. Be willing to drive initiatives that can positively impact many customers while collaborating closely with Technical Account Managers (TAMs) to ensure seamless technical support and strategic guidance for customers, aligning on customer goals and technical roadmaps. Research and Insights: Conduct regular research on industry trends, customer needs, and preferences to develop thought leadership through industry trends and insights to drive customer innovation. Build and Maintain Executive Relationships: Build strong relationships with key decision-makers, identify and map the organisation's decision making hierarchy. Engage a range of strategic customer personnel in order to influence larger customer decisions. Proactive engagement and Strategic Success Plans: Create strategic success plans aligned with the customers goals, track progress, and provide high value assets to be reused by our customer champions to communicate the value of Okta. Communication: Build strong relationships through effective and concise communication with customers, stakeholders, and internal teams. Problem-Solving: Identify and solve customer problems efficiently by proactively addressing potential issues and collaborating with customers and internal teams to find suitable solutions. AI Fluency : Use sanctioned AI tools to scale your own research, prep, and account management workflow, and optimise the impact of strategic success plans. You would be Ideal for this role if you have: 2+ years of experience in a professional, customer-facing role (Customer Success, Account Management, or similar). A strong, foundational understanding of SaaS or technical platforms, and genuine interest in building deeper product expertise. Customer-centric and proactive mindset that is focused on building trust and driving adoption. The ability to manage a portfolio of accounts in a structured, programmatic way, adapting to shifting priorities within a defined scope. Comfort operating in a distributed, async, multi-country team environment. Able to operate in a fast-paced environment and manage multiple customers and projects, adapt to changing priorities, think ahead, and solve problems. Strong oral, written and presentation skills Ability to travel 10-15% onsite to customers, and work 2 days a week in our office. Flexibility to occasionally attend global meetings, training, kick offs outside normal hours. #LI-hybrid P25988_3567383 The Okta Experience Supporting Your Well-Being Driving Social Impact Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orien
| Role | Associate Customer Success Manager, Asia (singapore) |
|---|---|
| Company | Okta |
| Location | Singapore |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-05 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4About Okta
Okta, Inc. is an Identity-as-a-Service (IDaaS) company founded in 2009 and based in San Francisco. The company provides identity and access management solutions for workforces, customers, and AI agents. Its offerings include the Okta Platform for governance and the Auth0 Platform for authentication. Okta’s services are designed to secure human and machine identities, helping organizations manage access across their digital ecosystems. The company serves a diverse client base, including major government agencies and two-thirds of the Fortune 100, supporting thousands of organizations globally in securing their business operations and digital infrastructure.
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['US travel visa required', '5-10% travel']