Greenhouse ·
full-timeCommercial Renewals Manager
Okta · Manila, Philippines
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About the role As an Renewal Manager, you will be responsible for managing and renewing customer contracts across APJ to ensure customer retention and revenue growth. You will work closely with sales, customer success, and other cross-functional teams to develop and execute renewal strategies. Reporting to the Team Lead, Scale Renewals APJ, the Renewal Manager is a customer facing role and understands its not just a transactional role, but a strategic role in capitalising on the opportunity to validate their value with Okta as well as renew their service for another term. Below outlines some key attributes for a Renewals Manager: Customer Relationships: Build and maintain strong relationships with customers, understand their needs, and proactively engage with them to ensure timely renewals. Provide excellent customer service and address customer concerns or issues in a timely and satisfactory manner. Sales and Negotiation Skills: Demonstrate strong sales and negotiation skills to successfully renew customer contracts at favorable terms. Identify upsell and cross-sell opportunities to drive revenue growth. Prepare and deliver compelling sales presentations to customers to articulate the value of renewing their contracts. Understand the best strategies for objection handling. Analytical and Strategic Thinking: Analyse data and metrics to identify renewal risks, opportunities, and trends. Develop and execute strategic renewal plans tailored to each customer's unique requirements, including contract terms, pricing, and product/service offerings. Collaboration and Teamwork: Collaborate with internal teams, such as sales, customer success and legal, to ensure a seamless renewal process. Work closely with the sales team to align on account strategies, identify customer expansion opportunities, and resolve any customer-related issues. Organization and Time Management: Manage a large portfolio of customer contracts and renewals, ensuring timely follow-up, documentation, and completion of renewal activities. Prioritize tasks and manage time effectively to meet renewal deadlines and achieve renewal targets. Solution knowledge: Utilise strong knowledge of Okta’s solutions, products, contract structures to position the best renewal options and minimise friction in the renewal process. Understands value based positioning and can link and communicate it to C-Suite personal as well as procurement. They are skilled in objection handling and positioning new products and support products. Forecasting: Responsible for seeking and utilising information in our systems and from the account team to forecast renewals both short and long term. Team: Work closely with the local and global team to share win and loss stories, operational improvements and other initiatives to improve the team. Occasionally there is a requirement to work outside of local office hours in order to attend global kick offs, training, as well as other things. You would be Ideal for this role if you have: Experience in renewals, customer success, sales, account management or equivalent customer facing role Comfort negotiating complex license agreements Experience working with customers across APJ including Australia, Japan, Singapore, and Korea. Ability to tactfully close deals with a high degree of integrity and independence Highly organized with strong attention to detail Strong oral, written and presentation skills Ability to organize, prioritize, complete activities and meet deadlines on a daily basis Requires the ability to manage several concurrent renewals at once, as well as working with internal teams and role based activities. Ability to manage the spikes in workload related to end of quarters Experience recording information in CRM systems Team player who enjoys assisting where needed and finding ways to help High activity level, enthusiastic, self-motivated, tenacious Proven influencer and negotiator Someone who is focused on continuous improvement Ability to maintain enablement as Okta continues to evolve and change Flexibility to occasionally attend global meetings, training, kick offs as well as other things #LI-BI1 #LI-Hybrid P25933_3544335 The Okta Experience Supporting Your Well-Being Driving Social Impact Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-perso
| Role | Commercial Renewals Manager |
|---|---|
| Company | Okta |
| Location | Manila, Philippines |
| Compensation | Not disclosed |
| Posted | 2026-09-28 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4About Okta
Okta, Inc. is an Identity-as-a-Service (IDaaS) company founded in 2009 and based in San Francisco. The company provides identity and access management solutions for workforces, customers, and AI agents. Its offerings include the Okta Platform for governance and the Auth0 Platform for authentication. Okta’s services are designed to secure human and machine identities, helping organizations manage access across their digital ecosystems. The company serves a diverse client base, including major government agencies and two-thirds of the Fortune 100, supporting thousands of organizations globally in securing their business operations and digital infrastructure.
More at Okta
Other jobs at Okta
- Associate Customer Success Manager, Asia (singapore) · Singapore
- Senior Creative Operations Manager · Bellevue, Washington; San Francisco, California
- Senior Software Engineer - Advanced Threat Protection · Bengaluru
- Principal Customer Success Manager - Dedicated · Chicago, Illinois; Colorado; San Francisco, California; Texas
- Senior Product Designer - Okta For AI Agents · Bellevue, Washington; Chicago, Illinois; New York, New York; Washington, DC
Explore Related Placements
// similar opportunities
You might also like
Commercial Operations Program Manager
Anthropic
About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for s...
Customer Success Manager, Commercial
Klaviyo
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. ...
Engineering Manager I, Commercial Audit
Datadog
As the Engineering Manager for Commercial Audit, you will lead a high-performing team responsible for scaling Datadog’s security and compliance posture through ...
Commercial Counsel, APAC
Mixpanel
About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the ...
Senior Product Manager, Commerce
Twitch
About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It ...
['Work from San Francisco, Los Angeles, Irvine, or Seattle', 'Flexible PTO', 'Medical, Dental, Vision & Disability Insurance']
Commercial Sales Engineer 2
Datadog
Datadog Sales Engineers help qualify and close opportunities with customers and partners. You will provide technical expertise through sales presentations, prod...