Greenhouse ·
full-timeCustomer Success Manager - Named Accounts
Asana · Tokyo
Asana provides a work-management platform that helps teams plan, track, and execute projects across organizations. In this Tokyo-based internship-style role titled Customer Success Manager - Named Accounts, you would own a portfolio of strategic enterprise customers, guiding them through initial deployment of Asana, driving broad adoption, and ensuring they continue to derive measurable business value. Day-to-day activities include understanding each client's goals, co-creating impact plans with success metrics, designing and running workflow workshops, building internal champion networks, and analysing usage data to spot risks or expansion opportunities. You would partner closely with sales to develop account plans, prepare executive business reviews, and feed customer insights back to product and research teams. The position calls for someone with several years of experience in customer success, consulting, or account management handling large, complex accounts, strong consultative and cross-functional skills, a proactive mindset, and an interest in learning how AI tools can enhance collaboration. The role follows a hybrid schedule with set in-office days in Tokyo.
Our Customer Success team is committed to helping customers maximize the value of Asana as both a technology platform and a holistic approach to collaboration. From high touch to scalable success, our goal is to deepen the usage of the whole work graph, resulting in delivering unmatched value with scalability and consistency. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time. We are looking for an experienced Enterprise Customer Success Manager to help support and grow our largest and most strategic customers. As an Asana Enterprise CSM, you’ll guide the customer to deploy Asana successfully, adopt it widely across their organization, and ensure they continuously gain business value from our products and services. By engaging your customers using a consultative approach, you’ll position yourself as a preferred long-term strategic partner and serve as the trusted point of contact across their lifecycle. Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business. This role is based in our Tokyo office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Thursday and one additional day of choice, which may be determined by your team. Most Asanas have the option to work from home on the two other weekdays they are not in office. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Maintain ownership of a portfolio of strategic customers, weaving a web to develop new relationships while supporting existing teams to ultimately drive adoption and retention of Asana across their organization Work with customers to understand their motivation, business drivers, strategic goals, and desired business outcomes; co-create joint customer impact plans that include success metrics, engagement and adoption strategy, timelines, communication, and plan to expand Execute on all phases of the customer journey, including deployment design and execution, change management consulting, workflow design, business performance reviews, roadmap advisory, and renewal touch points Develop and maintain an internal Champion Network across customer’s organization, facilitating workshops on best known practices Analyze customer usage in internal data systems to identify, communicate, and act upon both risks and opportunities; proactively drive data-driven, account-focused campaigns to increase customer engagement and product adoption Partner closely with Sales counterparts to build strategic account plans, nurture executive relationships, facilitate Executive Business Reviews, and identify expansion opportunities Serve as the voice of your customers by surfacing key trends and insights back to our Product, Research, and business teams Travel on-site up to 10% of the time, depending on customer needs About you Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making 5+ years of experience in a Customer Success, Consulting, or Account Management role working with large, complex Enterprise-level accounts Experience managing a book of high-value customer relationships with an ability to drive customer success and align within complex organizational structures, building trust with stakeholders from C-Suite Executives to day-to-day users Customer-centric at your core with a devotion to ensuring customer success, adoption, and advocating for regional customer needs Strong cross-functional collaborator with experience partnering with Account Executives or Partners to provide a high-quality, thoughtful customer experience Self-motivated, proactive team player with a bias for action and ability to work effectively in an ambiguous, ever-changing environment Driven, process-oriented mindset with the ability to effectively balance competing priorities and make decisions that best support the customer, team, and Asana Strong understanding of the Japanese market Fluency in Japanese is required; proficiency in English is preferred At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. #LI-Hybrid #LI-KR2 About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture wh
| Role | Customer Success Manager - Named Accounts |
|---|---|
| Company | Asana |
| Location | Tokyo |
| Compensation | Not disclosed |
| Posted | 2026-09-30 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4About Asana
Asana is an operating system designed for human-agent teams to manage critical workflows. Founded in 2008, the platform utilizes the Asana Work Graph, a system that connects tasks, projects, goals, and dependencies to provide a shared context for both human users and AI agents. The software enables teams to collaborate within a shared space, utilizing shared memory to improve workflows over time while maintaining enterprise-grade governance, including audit trails and scoped permissions. Asana serves a wide range of organizations, including 85% of Fortune 100 companies, by providing tools for project management, compliance, portfolio monitoring, and cross-functional alignment. The platform is designed to help teams coordinate work, reduce time spent on status updates, and integrate AI agents directly into existing business processes.
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