Greenhouse ·
full-timeSenior Customer Success Manager, International
Justworks · New York, New York
Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are You are a customer fanatic with a proven track record of going above and beyond for your customers. You are consultative and innovative in your thinking, and enjoy figuring out how to drive customer satisfaction while increasing Justworks revenue. You thrive in a fast-paced startup environment and have a passion for lifelong learning. You are a great listener who is able to see the bigger picture and simplify complex concepts into clear, easy-to-understand solutions. You are an advocate who is not afraid to ask questions, find and capitalize on new revenue opportunities, and partner with others to effect change! As a Senior Customer Success Manager of International, you will play a critical role in enabling Justworks’ international growth. You will work cross-functionally to help architect solutions that scale globally while bringing our customers confidence every step of the way which is paramount in fulfilling our commitment to small businesses and their employees all over the world. You will be responsible for servicing Justworks customers utilizing our multiple products and platform services, with a focus on international growth. You will be responsible for driving successful adoption and optimization of our international products alongside our core products and platform, ensuring value realization, and extending the lifetime value of the Justworks solution for our customers through cross-sell, upsell and retention strategy. Your Success Profile What You Will Work On Engage and develop relationships with administrators and decision-makers during the customer lifecycle to develop an understanding of the customer’s business objectives and needs. Ensure customers feel supported as we expand into new markets and liaise with key stakeholders internally to ensure that rollouts are seamless for the customer. Strategically identify, meticulously vet, and spearhead the facilitation of high-impact sales opportunities to drive sustainable business growth. Be responsible for owning and growing your book of business and hitting or exceeding quarterly NRR targets. Deep focus on international expansion, including new country revenue growth as well as global benefits adoption. Influence Company-wide initiatives to enhance customer engagement and advocacy with a focus on international products, collaborating closely with Marketing, Sales and other internal stakeholders. Collaborate with Product to influence the product roadmap based on customer feedback and market trends. Advocate for the customer by highlighting and communicating trends, challenges, and other feedback to internal Justworks teams with a focus on international needs. Organize and project manage complex issues internally in partnership with International Consultants, Operations, Sales and Onboarding to ensure the success of the customer on the platform. Monitor and identify customers that are at risk to initiate retention strategies proactively. Contribute to the evolution of servicing international customers by identifying opportunities for process improvement, automation, knowledge-sharing, and scaling best practices across the team. Other duties as needed based on department and/or organizational needs. How You Will Do Your Work As a Senior Customer Success Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies: Consultative - Takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening. Taking responsibility - Being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior. Adaptability - The ability to adjust your approach or actions in response to changes in your internal and external environment. Solution-oriented - Identifies the source of a question or challenge and provides the right, or a better, way of doing things. Curious - The innate desire to
| Role | Senior Customer Success Manager, International |
|---|---|
| Company | Justworks |
| Location | New York, New York |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-05 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Senior Customer Success Manager, International at Justworks: frequently asked questions
- What is the salary for this role?
- Justworks has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Senior Customer Success Manager, International position remote, hybrid or onsite?
- The listing gives New York, New York as the location and does not state a work mode.
- What is the application deadline?
- Justworks has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Senior Customer Success Manager, International role?
- Use the Apply button on this page. It opens the original listing on boards.greenhouse.io, where you submit your application with the company.
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