Greenhouse ·
full-timeCustomer Success Manager, Public Sector (national Security)
Anthropic · Washington, DC
Education
- Level: Bachelor's degree
Key Skills
About the Role As a Customer Success Manager on Anthropic's Public Sector team, you will act as the post‑sales trusted advisor for national security customers, guiding adoption of Claude Code, the Claude API, and Claude for Government on classified infrastructure. You will collaborate with Sales, Applied AI, Product, Engineering, and Policy teams to support deployment, enablement, model migration, renewal, and expansion. Responsibilities Partner with account executives and Applied AI architects to develop success plans aligned with mission objectives. Serve as the primary post‑sales advisor throughout the Claude adoption journey. Support customers building with Claude Code, Claude API, and Claude for Government, managing configuration, capacity, and workload onboarding. Create and deliver enablement and executive content for engineering teams and senior agency leadership. Coordinate with cleared cloud providers and internal teams to ensure compliance with accreditation requirements such as FedRAMP High, IL5/IL6, and classified‑fabric accreditation. Requirements Technical fluency with Claude Code, Claude API, and Claude for Government. Understanding of cloud computing and classified infrastructure accreditation (FedRAMP High, IL5, IL6). Strong customer success and post‑sales advisory skills. Ability to communicate with senior stakeholders and technical teams.
Skills for this role
| Role | Customer Success Manager, Public Sector (national Security) |
|---|---|
| Company | Anthropic |
| Location | Washington, DC |
| Compensation | Not disclosed |
| Posted | 2026-09-18 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Customer Success Manager, Public Sector (national Security) at Anthropic: frequently asked questions
- Who can apply for the Customer Success Manager, Public Sector (national Security) role at Anthropic?
- The listing asks for Bachelor's degree; freshers are welcome.
- What skills does the Customer Success Manager, Public Sector (national Security) role require?
- The listing highlights Claude Code, Claude API, Claude for Government, FedRAMP High, IL5, IL6, cloud computing, customer success. Show each of these in a project or past role on your resume.
- What is the salary for this role?
- Anthropic has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Customer Success Manager, Public Sector (national Security) position remote, hybrid or onsite?
- The listing marks this role as onsite, with Washington, DC as the location.
- What is the application deadline?
- Anthropic has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Customer Success Manager, Public Sector (national Security) role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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