Greenhouse ·
full-timeCustomer Support Specialist (bengaluru, India)
Figma · Bengaluru
Figma is a collaborative design platform that enables teams to brainstorm, prototype, and translate designs into code in real time. As a Customer Support Specialist based in the Bengaluru office, you will serve as a primary point of contact for users ranging from individual designers to large enterprise teams. Your daily responsibilities will involve resolving technical tickets via Zendesk, troubleshooting issues related to prototypes and AI-integrated workflows, and documenting bugs for the engineering team. You will also facilitate screen-sharing calls to assist administrators with account setups and team configurations. This role requires a candidate who can effectively communicate complex technical concepts in clear, written English while maintaining a warm and professional tone. Success in this position relies on your ability to stay updated with rapid product evolutions and provide actionable feedback to internal product teams. This role is well-suited for individuals with prior experience in SaaS support who possess a strong technical aptitude, familiarity with design tools, and a proactive approach to learning new technologies. You must be comfortable working on a schedule that aligns with US business hours.
Education
- Level: Bachelor's degree
Key Skills
Notes
['2+ years experience required', 'Work from Bengaluru office during US business hours']
Experience required
2-2 years experienceAbout the Role Figma is growing its team of passionate creatives and builders to make design accessible to all. The Customer Support Specialist will help customers succeed with the Figma product suite, from individual designers to large enterprise teams, and will work from the Bengaluru office. Responsibilities Resolve customer tickets in Zendesk, primarily via email. Troubleshoot technical issues across the Figma product suite, including prototype behavior and AI tool integration. Review AI‑generated output and credit usage to make fair decisions. Write clear bug reports and product feedback for engineering. Facilitate calls with customers when email isn’t sufficient, such as screen‑sharing sessions. Stay current with product updates and create guides or macros for the support team. Work from the Bengaluru office on a schedule that aligns with US business hours. Requirements 2+ years of experience in a customer support role, preferably in SaaS. Hands‑on experience with design tools like Figma and regular use of AI tools. Strong technical troubleshooting ability and clear written English communication. Curiosity and a habit of learning new technology independently. Optional pluses: professional experience in UX or product design, familiarity with AI design or code‑generation tools, working knowledge of Zendesk, background supporting self‑serve and enterprise customers.
Skills for this role
Required skills
Also mentioned in the listing
| Role | Customer Support Specialist (bengaluru, India) |
|---|---|
| Company | Figma |
| Location | Bengaluru |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-19 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Customer Support Specialist (bengaluru, India) at Figma: frequently asked questions
- Who can apply for the Customer Support Specialist (bengaluru, India) role at Figma?
- The listing asks for Bachelor's degree; 2-2 years of experience.
- What skills does the Customer Support Specialist (bengaluru, India) role require?
- The listing highlights Zendesk, Figma, AI tools, Technical troubleshooting, Written English. Show each of these in a project or past role on your resume.
- What is the salary for this role?
- Figma has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Customer Support Specialist (bengaluru, India) position remote, hybrid or onsite?
- The listing marks this role as onsite, with Bengaluru as the location.
- What is the application deadline?
- Figma has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Customer Support Specialist (bengaluru, India) role?
- Use the Apply button on this page. It opens the original listing on boards.greenhouse.io, where you submit your application with the company.
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