Greenhouse ·
full-timeCustomer Support Associate I
Zscaler · Mohali, IND
Zscaler is a cloud security company that provides a Zero Trust Exchange platform designed to protect organizations from cyberattacks and data loss. In this full-time Customer Support Associate I role based in Mohali, you will serve as a primary point of contact for customers, managing service activations and technical inquiries. Your daily responsibilities will involve performing detailed URL analysis to categorize web content, facilitating technical migrations, and coordinating with cross-functional teams to ensure the successful delivery of security services. You will act as a bridge between the customer and the technical organization, managing inbound communications with professionalism and urgency. This position is well-suited for a candidate with at least two years of experience in customer support who possesses a foundational understanding of networking concepts like the OSI model and TCP/IP protocols. Successful candidates will demonstrate a growth mindset, a strong aptitude for problem-solving, and a proactive interest in integrating AI tools into their daily workflows to enhance productivity and service efficiency.
Education
- Level: Bachelor's degree
Key Skills
Experience required
2-2 years experienceAbout the Role Customer Support Associate I role in a hybrid setting reporting to Senior Manager, Customer Services. Responsible for activation of products, URL analysis, managing inbound inquiries, cross‑functional coordination, and owning customer‑facing interactions for critical projects. Responsibilities Execute activation of products, features, and services for global customers. Review and analyze URLs to determine purpose and assign categories. Manage inbound customer inquiries with professionalism and route to specialized teams. Partner cross‑functionally to ensure successful delivery of complex services and technical features. Own customer‑facing interactions for critical projects, including updates on data‑center migrations and technical infrastructure changes. Requirements At least 2 years of experience in customer service or support. Foundational understanding of networking concepts, OSI model, TCP/IP protocols. Experience with AI tools and ability to integrate new technologies. Strong customer interaction, project management, and time management skills. Ability to quickly learn and apply new processes, policies, and service knowledge.
Skills for this role
Required skills
Also mentioned in the listing
| Role | Customer Support Associate I |
|---|---|
| Company | Zscaler |
| Location | Mohali, IND |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-16 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Customer Support Associate I at Zscaler: frequently asked questions
- Who can apply for the Customer Support Associate I role at Zscaler?
- The listing asks for Bachelor's degree; 2-2 years of experience.
- What skills does the Customer Support Associate I role require?
- The listing highlights AI tools, Networking, OSI model, TCP/IP, Customer Service, Project Management, Time Management, URL analysis. Show each of these in a project or past role on your resume.
- What is the salary for this role?
- Zscaler has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Customer Support Associate I position remote, hybrid or onsite?
- The listing marks this role as hybrid, with Mohali, IND as the location.
- What is the application deadline?
- Zscaler has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Customer Support Associate I role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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