Greenhouse ·
full-timeDirector, Law Enforcement & Critical Harms Operations
Roblox · San Mateo, CA, United States
Roblox operates a user‑generated platform where millions of people create, play and socialize in 3D immersive experiences built by its global community of developers. As Director, Law Enforcement & Critical Harms Operations you will lead three safety‑focused verticals: the law‑enforcement request handling team, the critical harms investigations and incident‑management group, and the critical harms product‑support squad that works with engineering and legal to mitigate platform‑wide risks. Day‑to‑day responsibilities include overseeing the review and disclosure of account records in response to global law‑enforcement requests, directing investigations of high‑severity safety incidents, coordinating real‑time communication with leadership during crises, and partnering with legal, public policy and engineering teams to implement new regulatory requirements and improve internal compliance tooling. You will manage a multidisciplinary team, set and track SLAs and quality metrics, provide on‑call coverage for weekends and holidays, and develop expertise in Roblox’s safety practices to identify and advocate for strategic enhancements. The role suits candidates with a strong background in safety operations, law‑enforcement or intelligence contexts, and proven ability to lead complex, high‑pressure investigations while navigating cross‑border legal frameworks.
Education
- Level: Bachelor's degree
Key Skills
Notes
['Hybrid position', 'On-Call support during weekends and holidays', 'Review graphic, controversial, and offensive content']
Experience required
10-10 years experienceAbout the Role As Director, Law Enforcement & Critical Harms Operations you will lead three key verticals within Roblox Safety Operations: Law Enforcement Operations, Critical Harms Investigations & Incident Management, and Critical Harms Product Support. Responsibilities Own verticals including people management, coaching, and delivering aggressive operational metrics such as SLA and quality. Lead response to safety incidents, coordinate cross‑functional stakeholders, provide real‑time communications to leadership, and conduct post‑hoc Root Cause Analyses. Partner with Legal, Public Policy, Engineering, Product, and Communications teams to implement legal/regulatory requirements and launch enhanced compliance and investigation tooling. Forge deep expertise in internal and external safety practices to identify and implement strategic safety enhancements. Requirements 10+ years leading safety operations in law enforcement, intelligence, government, or trust and safety. Deep familiarity with U.S. and non‑U.S. law enforcement response frameworks (e.g., Stored Communications Act, CLOUD Act, emergency disclosures). Proven experience managing high‑pressure, sensitive, and complex investigations. Ability to handle graphic, controversial, and offensive content in accordance with handling policies. Willingness to provide on‑call support during weekends and holidays.
Skills for this role
Required skills
Also mentioned in the listing
| Role | Director, Law Enforcement & Critical Harms Operations |
|---|---|
| Company | Roblox |
| Location | San Mateo, CA, United States |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-17 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4More at Roblox
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