Greenhouse ·
full-timeEnablement Operations Manager, Technical Solutions
Datadog · New York, New York, USA
Datadog is a monitoring and security platform for cloud applications. As an Enablement Operations Manager within the Technical Solutions team, you will be responsible for building and maintaining the operational infrastructure that supports go-to-market execution. Your day-to-day responsibilities involve managing enablement platforms, such as learning and content management systems, while establishing governance, reporting standards, and knowledge management processes. You will collaborate with cross-functional teams to identify operational bottlenecks, implement automation, and refine workflows to ensure that enablement programs are delivered consistently and at scale. Additionally, you will provide project management support for strategic priorities, tracking milestones and ensuring that operational data is utilized to drive continuous improvement. This role is well-suited for candidates with over four years of experience in enablement or business operations who possess a strong analytical mindset. You should be comfortable managing complex systems, improving internal processes, and working closely with stakeholders to support the technical solutions team's ability to execute effectively in a fast-paced environment.
The GTM Enablement & Business Value Excellence team is the center of excellence responsible for how go-to-market execution is designed, enabled, measured, and continuously improved across Sales Enablement, Technical Solutions Enablement, and Business Value. We establish the capabilities, operating model, systems, analytics, and governance that enable our customer-facing teams to execute consistently at scale and adapt as our business evolves. Within the team, Enablement Operations designs and manages the operational infrastructure that powers enablement at scale. This includes operational governance, enablement systems, knowledge management, reporting, operational processes, and continuous improvement, ensuring programs can be delivered consistently, measured effectively, and continuously optimized. The Opportunity: As an Enablement Operations Manager, you will own the operational infrastructure that enables our programs to run efficiently and consistently at scale, with a primary focus on supporting Technical Solutions Enablement. You will partner closely with the Technical Solutions Enablement team to manage operational processes, enablement systems, knowledge management, reporting, governance, and continuous improvement. You will also collaborate with the Enablement Systems & Analytics team and cross-functional stakeholders to evolve the operational capabilities that support scalable execution. This role is ideal for someone who enjoys building scalable systems and processes, improving how work gets done, and creating the operational foundation that enables high-performing teams. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Support the operational processes, governance, and enablement systems that support Technical Solutions Enablement. Manage the operational delivery of enablement platforms and processes, including project management, learning management systems, content management systems, reporting, and program support. Execute the knowledge management operating model, including taxonomy, publishing standards, content lifecycle management, and discoverability. Establish and maintain operational processes, templates, documentation, and standard operating procedures that improve consistency, scalability, and execution quality. Manage intake workflows, work tracking, operational handoffs, and execution visibility across the Technical Solutions Enablement portfolio. Manage business requirements for enablement platforms, workflows, automation, and reporting in partnership with the Enablement Systems & Analytics team. Maintain operational reporting that provides visibility into participation, completion, certifications, utilization, compliance, and operational health. Partner with the Enablement Systems & Analytics team to continuously improve operational reporting, analytics, and system capabilities. Support the rollout, operationalization, and governance of new tools, systems, and operational processes. Identify operational bottlenecks and implement process improvements, automation, and AI-enabled workflows that improve efficiency, consistency, and scale. Monitor operational performance and recommend improvements based on data, stakeholder feedback, and evolving business needs. Provide project management for the Technical Solutions Enablement team's strategic priorities and OKRs, ensuring milestones, dependencies, risks, and deliverables are tracked and execution remains on schedule. Who You Are: 4+ years of experience in enablement operations, business operations, learning operations, program operations, or a related field. Experience building, administering, or improving operational systems, processes, or knowledge management programs. Strong operational mindset with exceptional organization, attention to detail, and process discipline. Experience translating business needs into scalable operational processes, system requirements, and reporting solutions. Experience with learning management systems, knowledge management platforms (Confluence), project management tools (Asana), reporting platforms (Tableau), or similar business systems. Experience building or maintaining operational dashboards and recurring reporting. Strong written and verbal communication skills with the ability to build trusted relationships across technical and business teams. A continuous improvement mindset with experience leveraging automation and AI to improve operational efficiency and scale. Preferred Qualifications: Experience supporting Technical Solutions, Solutions Engineering, Sales Engineering, Customer Engineering, Professional Services, or another technical customer-facing organization. Experience operating within a fast-growing SaaS or enterprise technology organization. Datadog values people from all wa
| Role | Enablement Operations Manager, Technical Solutions |
|---|---|
| Company | Datadog |
| Location | New York, New York, USA |
| Type | internship |
| Compensation | Not disclosed |
| Posted | 2026-10-01 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4About Datadog
Datadog provides a modern monitoring and security platform designed for developers, IT operations teams, and business users operating in the cloud. The company's platform offers a wide range of capabilities, including infrastructure, network, container, and serverless monitoring, as well as application performance monitoring, log management, and cloud security. These tools are utilized by organizations across various industries, such as financial services, healthcare, retail, and technology, to enable digital transformation and drive collaboration across teams. Datadog employs over 8,100 people globally and continues to expand its presence to support customers across diverse markets and regions.
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