Greenhouse ·
full-timeIT Operations Specialist I
Cloudflare · In-Office
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: London, UK Role summary As an IT Operations Specialist I, you will provide essential onsite IT support and help maintain daily workplace technology at our corporate office. Working in a heavy macOS and Google Workspace environment with additional support for Windows and Linux endpoints, you will deliver hands-on technical assistance, maintain office AV systems, and manage end-to-end hire-to-retire lifecycle processes. In this role, you will also leverage our internal AI technology tools to optimize support workflows and documentation. You will collaborate closely with broader IT teams, the IT Service Desk, HR, Places & Office, and Security teams to ensure a seamless technical experience for all employees. Role responsibilities Act as the primary onsite technical support resource, managing employee walk-ups, support tickets, and hardware troubleshooting across macOS, Windows, and Linux endpoints. Work closely with broader IT engineering and operations teams to execute infrastructure updates, enforce system policies, and resolve escalated technical issues. Manage complete hire-to-retire IT operations, including hardware provisioning, account setup, leading IT orientation for new hires, offboarding asset recovery, and access revoking. Administer day-to-day user accounts, permissions, and group access within Google Workspace and connected corporate SaaS tools. Manage physical IT asset lifecycle operations, including inventory tracking, hardware check-in/check-out, stock audits, and secure device disposal. Utilize internal AI technology tools to summarize support incidents, speed up ticket resolution, and draft self-service Knowledge Base (KB) documentation for end users. Support office conference room technology (Google Meet Hardware and Zoom Rooms) and provide live technical setup for corporate town halls and department events. Participate in a scheduled on-call rotation (evenings and weekends) to address critical after-hours P1/P2 incidents, system outages, and urgent executive support needs. This is an in-office/onsite position. This role may require flexibility to be on-call outside of standard working hours to address technical issues as needed. Examples of desirable skills, knowledge and experience 1–2 years of hands-on IT support or help-desk experience in a corporate environment. Strong expertise troubleshooting macOS hardware, software, and enterprise OS configurations. Working knowledge of Windows OS and basic Linux desktop administration or CLI troubleshooting. Practical administrative experience with Google Workspace (User management, Shared Drives, Groups, Admin Console). Willingness and availability to work fully onsite 5 days a week and participate in a scheduled on-call rotation for after-hours support. Readiness to utilize internal AI tools and assistants to streamline ticketing, troubleshooting, and technical documentation. Strong written and verbal communication skills with a customer-first approach to technical support and leading new-hire orientations. Application requires a current resume/CV detailing relevant IT workplace support experience. Bonus points Experience with macOS endpoint management using Mobile Device Management (MDM) platforms like Jamf Pro or Kandji. Experience using corporate ticketing platforms such as Jira Service Management or Zendesk. Relevant technical certifications such as Apple Certified Support Professional (ACSP), Google Workspa
| Role | IT Operations Specialist I |
|---|---|
| Company | Cloudflare |
| Location | In-Office |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-15 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4IT Operations Specialist I at Cloudflare: frequently asked questions
- What is the salary for this role?
- Cloudflare has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the IT Operations Specialist I position remote, hybrid or onsite?
- The listing gives In-Office as the location and does not state a work mode.
- What is the application deadline?
- Cloudflare has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the IT Operations Specialist I role?
- Use the Apply button on this page. It opens the original listing on boards.greenhouse.io, where you submit your application with the company.
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